Call Centre & Contact Centre Training

Using AI in human resources (HR) is not against the law but employers must ensure that AI is deployed in a manner that is transparent, fair, accountable and subject to meaningful human oversight. Melissa Cogger explains how this should be done in practice. 

South African companies are rethinking how they reward employees as economic pressure continues to squeeze both businesses and households. 

Tourism is playing an increasingly important role in South Africa’s economic growth and job creation, with the sector supporting employment across accommodation, transport, food services, retail and other industries. 

Where AI is used to make or inform employment decisions, such as hiring, promotion, performance assessment, or pay determinations, there is a material risk that the system will unfairly discriminate, directly or indirectly, against persons on the basis of protected grounds.