Call Centre & Contact Centre Training

National Certificate: Generic Management: Customer Management

Submitted by Afroteq Academy on

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

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NDZ Confirms Alcohol Will Be Available But Cigarettes Will Not
Monday, July 13, 2020 - 12:20am
Dlamini-Zulu

 NOTE: President Cyril Ramaphosa announced on the 12th of July that the sale of alcohol will once again be banned with immediate effect during the national lockdown.

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President Ramaphosa Announces New Restrictions
Sunday, July 12, 2020 - 9:31pm

President Cyril Ramaphosa has addressed the country again about the nation's efforts to battle the Covid-19 pandemic. You can watch the speech live online below.

He informed that country that more than 2 million coronavirus tests have been completed and more than 28 000 hospital beds have been made available for Covid-19 cases.

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Western Cape Covid-19 statistics here - 3 July
Saturday, July 11, 2020 - 8:51pm
covid-19

Search through the document below to see how many Covid-19 cases there are in your area. 

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Opening tourism industry must be under strict conditions
Friday, July 10, 2020 - 2:25pm
Cape town

Addressing the Portfolio Committee on Tourism on Thursday, Kubayi-Ngubane said the department’s focus is on supporting domestic tourism as the first point of recovery.

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Farmers warned against bogus inspectors in Namakwa
Friday, July 10, 2020 - 2:07pm
farming

The Department of Employment and Labour in Northern Cape has warned farmers and employers in the Namakwa area to be on the lookout for suspicious individuals.

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