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Call Centre & Contact Centre Training

The Learning Development Group

Submitted by The Learning De... on

The LD Group offers innovative, flexible, and evolving learning development solutions that transform organisations and individuals.

We design, implement, and deliver services across industries, within the following specialist areas:

  • BBBEE Consulting
  • Disability Management Service and & Sensitization Training
  • Skills Development & Employment Equity Facilitation

Customer Service Training - Management Level - Durban

Submitted by POP Training an... on

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Excellence

Submitted by Continuing Educ... on

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Eskilz Private College

Submitted by Eskilz College on

Eskilz Private College was established in 2002. We provide blended learning solutions to corporates to people with disabilities. This year we have launched the dataless elarning platform where all learners can study anytime, anywhere. We are accredited with all SETA's which means we can offer short courses, learnerships and training in all sectors, globally. We also provide all the correct documentation for you to be certified and claim back from SETA through your SDL spend.

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External Pressure Does Not Justify Dismissal
Tuesday, August 3, 2021 - 9:39am - lvan lsraelstam

The CCMA has frequently upheld the dismissal of employees fired for misconduct. We have been directly involved in a great many cases where employees have been fired and, after appealing to the CCMA, have remained fired. 

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Learners Return To Full Time School Attendance
Monday, August 2, 2021 - 4:42pm - Simbongile Makanda

Many learners returned to school at the end of July following the end of their holiday break. With the return of learners, the Department of Basic Education (DBE) has made some changes for the new school term. 

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30 Bursaries Available To Study Project Management
Monday, August 2, 2021 - 1:28pm

Meriting Youth Development and Imsimbi Training are offering free training for a National Certificate in Project Management to unemployed youth. 30 bursaries are available.

Imsimbi Training, partnering with Merit Youth Development, is offering 30 bursaries to obtain a National Certificate in Project Management.

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SARS Announces Tax Relief Measures For Businesses
Monday, August 2, 2021 - 1:25pm - Simbongile Makanda
SARS list

The South African Revenue Service (SARS) will be implementing tax relief measures for businesses affected by Covid-19 and the recent unrest in some parts of the country. 

These tax relief measures have been made possible by compliant taxpayers. SARS Commissioner Edward Kieswetter said SARS has managed to collect more revenue this year, compared to previous years.

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SASSA R350 Grant Application Process Yet To Be Announced
Monday, August 2, 2021 - 12:21pm - Simbongile Makanda

Following a recent announcement of the reintroduction of the R350 grant, many have been waiting for SASSA to announce more details. 

The reintroduction of the grant was first announced by President Cyril Ramaphosa during his address to the nation in July. He said the grant would be reinstated until the end of March 2022.

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