Frontline Customer Service

This course is accredited by the Services Seta and covers unit standard 10052 at NQF level 5 and is worth 6 credits

1 Day course

COURSE OUTLINE:

 What is customer service?

 Why do you work?

 Determining your personal vision

 What am I responsible for? – Job Descriptions

 Why is customer service important?

 What is quality management?

 Customers- our life line

 The DISC approach to customer service

 Product differentiation

 Customer needs

 Understanding your customers- questioning techniques

 The communication process

 Verbal vs non verbal communication

 Listening skills

 Transactional analysis: understanding how to communicate effectively

 Verbal vs non verbal communication

 Listening skills

 Transactional analysis: understanding how to communicate effectively

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Unit Standard: 

242829

NQF Level: 

Level 4

Credits: 

5

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

In House In-House

Course Duration: 

1 day

Cost: 

On Inquiry

Course fee Includes: 

materials (17 May, 5 July, 20 Sep, 19 Nov 2021 dates) Inclass & online

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