Frontline Customer Service

This course is accredited by the Services Seta and covers unit standard 10052 at NQF level 5 and is worth 6 credits

1 Day course

COURSE OUTLINE:

 What is customer service?

 Why do you work?

 Determining your personal vision

 What am I responsible for? – Job Descriptions

 Why is customer service important?

 What is quality management?

 Customers- our life line

 The DISC approach to customer service

 Product differentiation

 Customer needs

 Understanding your customers- questioning techniques

 The communication process

 Verbal vs non verbal communication

 Listening skills

 Transactional analysis: understanding how to communicate effectively

 Verbal vs non verbal communication

 Listening skills

 Transactional analysis: understanding how to communicate effectively

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Course Duration: 

1 day

Cost: 

R2,550 (Excl. VAT)