Occupational Certificate: Contact Centre Manager


Elevate Your Career with the QCTO Contact Centre Manager Qualification NQF Level 5

In today's rapidly evolving business landscape, contact centers play a pivotal role in shaping customer experiences. As organizations prioritize customer satisfaction, the demand for skilled contact center managers continues to rise. If you aspire to lead and excel in this dynamic field, the QCTO Contact Centre Manager Qualification NQF Level 5 could be your pathway to success. 

The QCTO Contact Centre Manager Qualification NQF Level 5 is a comprehensive 24-month program meticulously designed to equip you with the expertise needed to manage contact centers effectively. The program encompasses 18 months of in-class learning, followed by 6 months of practical experience in a workplace environment.


Key Highlights:

In-Class Learning: Delve into contact center operations, customer service strategies, workforce management, and communication techniques through interactive in-class sessions.
Practical Application: Apply theoretical knowledge to real-world scenarios during the 6-month workplace component, gaining hands-on experience in managing day-to-day operations.
Expert Faculty: Learn from experienced professionals who bring industry insights and real-life examples into the classroom, providing you with relevant and practical guidance.
Nationally Recognized Qualification: The qualification is aligned with the QCTO standards, making it nationally recognized and valued by employers across industries.
Career Growth: Equip yourself with the skills and knowledge required to advance in the contact center industry and take on leadership roles.


Benefits of Studying Contact Centre Management:

1. Diverse Skill Set: Develop a versatile skill set encompassing customer relationship management, communication, team leadership, conflict resolution, and strategic planning.
2. Leadership Potential: Gain the confidence and capabilities to lead teams, drive performance, and contribute to the success of contact center operations.
3. Career Opportunities: Access a range of career opportunities in various sectors, including telecommunications, e-commerce, finance, healthcare, and more.
4. Enhanced Customer Experiences: Learn how to optimize customer interactions, manage expectations, and create positive customer experiences that enhance brand loyalty.
5. Adaptability: Acquire the ability to adapt to changing customer needs, emerging technologies, and evolving industry trends.


Why Choose ZA Wit?

Reputation: ZA Wit is recognized for its commitment to excellence in education, producing skilled professionals who thrive in their chosen fields.
Facilities: Experience a conducive learning environment equipped with modern technology and resources.
Experienced Faculty: Benefit from our dedicated faculty members who bring industry insights and practical knowledge into the classroom.
Industry Partnerships: Our strong industry connections provide opportunities for internships, networking, and potential job placements.

The QCTO Contact Centre Manager Qualification NQF Level 5 offers a comprehensive learning experience that prepares you to excel in the dynamic realm of contact center management. By choosing ZA Wit as your educational partner, you're embracing a pathway to success that combines theoretical learning, practical application, and industry connectivity. Elevate your career prospects, enhance customer experiences, and seize the opportunities that await in the world of contact center management.

Contact Details
Contact Person:
Contact Email:
academicservices [at] zawit.co.za
Course Details
NQF Level:
Level 5
Course Duration:
24 Months
Course Delivery Method:

Blended Blended

In Class In Class

Contact Us
Course Fee Includes:




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