The eSkills for Entrepreneurs short course provides you with the opportunity to understand technology better and to see how technology can assist you in growing your business. It will also help you to see and understand how to optimise your communication skills through technology, with not only employees, but also suppliers and customers. You will also start to understand the benefits of social media and how you can use it to help grow your business as a marketing tool.

The Business Rescue Decision Making short course aims to expose participants to “rescue situations” and decision making to drive the turnaround process. Extensive coverage is given to operations, marketing, sales, human resources, strategy and management during a “rescue”. The course focuses on decision making and reflecting on the results of the decisions made. Through simulation and group work, two to three facilitators support and enable experiential learning.

The short course in Economic Crime Schemes provides you with an introduction to particular crime schemes that are directed against organisations and often perpetrated by its employees, management or involvement of third parties. The course covers various topics that range from tax evasion, illicit capital heavens and money laundering to crimes committed by public officials such as bribery and/or embezzlement.

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services.  The course further assists procurement managers to understand contract management principles and prepare service level agreements.

This five day skills training programme covers three days of theoretical classroom training and two days of practical workshop application.  The programme focusses on key trade skills expected from a Handyman and prepares him / her for a professional maintenance service that is client focussed.

The focus is on general, civil, construction and electrical maintenance and includes a “mentor” pack of activities to be performed in the workplace.  The delegate is required to complete a portfolio of evidence for competency sign off.

This accredited training programme entrenches the elements of a project affected by time, cost and quality; from concept to close out of facilities management projects at theoretical and practical levels.

The final day includes the practical application of the project using MS Project ©.

What You Will Learn:

Delegates will gain a knowledge and understand the practical application of:

This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management.

There is a focus on business management skills and the application thereof in the facilities environment.

What You Will Learn:

Delegates will gain knowledge and understand the practical application to:

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

COURSE OVERVIEW:

Purpose:

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.

Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.

Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.

The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment. The content has been deliberately created generically to enable ease of contextual application across the public and private sectors.

2 ECSA CPD Points

The short course in Supervisory Management Skills provides you with the necessary knowledge and insights to become successful in any supervisory position by focusing on and improving important managerial skills. As manager or supervisor, you often have to manage various operational aspects as well as the people side of business simultaneously, which can lead to situations of great stress or anxiety.

The Introductory Course in Events Management provides you with a basic overview of events coordination with a strong focus on the events management process at its core. The course covers specific aspects of events management in a variety of industries – with the application of relevant case studies and practical guidelines – that include planning, project and risk management, marketing and budgeting, and event legalities/evaluation.

The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment.