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Entrepreneurial & Small Business Training

Fraud Risk Management

The Fraud Risk Management short course provides you with a full awareness of fraud and corruption malpractice in support of developing fraud risk management strategies. As the extent of fraud and corruption is a major concern throughout the world, professionals at all levels of management in all organisations, industries as well as government departments must be vigilant. Internationally, steps have been taken to combat fraud and corruption on a broad front. This includes the establishment of international protocols and the necessary legal frameworks.

Economic Crime Schemes

The short course in Economic Crime Schemes provides you with an introduction to particular crime schemes that are directed against organisations and often perpetrated by its employees, management or involvement of third parties.

Storytelling for Impactful Communication

Everyone has a storyteller inside them, and everyone has a story to tell.

Storytelling is a strong business skill and when implemented effectively, it can boost a business in a number of ways, such as:

  • Improving customer loyalty
  • Creating a strong marketing strategy
  • Increasing profit, employee engagement, etc.

Storytelling conveys purpose and businesses with purpose are noticed and win the loyalty of consumers.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Customer Service Training - Management Level

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Online Course in Neuroscience: Entrepreneurial and Visual Skills Testing and Training

The Online Course in Neuroscience Entrepreneurial and Visual Skills Testing and Training provides you with the requisite skills to achieve and perform at your maximum potential as sportsperson or, alternatively, to affect these outcomes in your role as manager or medical practitioner in the sport-related professions. The course will enable you to design a personal vision programme tailored to specific activities, while you become familiar and understand the basic principles of neurophysiology, cerebrospinal fluids and special senses.

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