Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.
The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment. The content has been deliberately created generically to enable ease of contextual application across the public and private sectors.
The short course in Supervisory Management Skills provides you with the necessary knowledge and insights to become successful in any supervisory position by focusing on and improving important managerial skills. As manager or supervisor, you often have to manage various operational aspects as well as the people side of business simultaneously, which can lead to situations of great stress or anxiety.
The Introductory Course in Events Management provides you with a basic overview of events coordination with a strong focus on the events management process at its core. The course covers specific aspects of events management in a variety of industries – with the application of relevant case studies and practical guidelines – that include planning, project and risk management, marketing and budgeting, and event legalities/evaluation.
The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment.
The Strategic View on B-BBEE workshop focuses on broad-based black economic empowerment in a commercial context and facilitates strategic thinking and decision making in your organisation’s approach to implementing it successfully. The workshop is designed to assist you with a practical understanding of the different relevant pieces of legislation, including the B-BBEE Amendment Act, the Code of Good Practice, the Sectoral codes and related regulatory aspects.
The short course in Contract Management is ideal if you seek to acquire the necessary practical skills in effectively managing and administrating contracts for goods and services. Contract management refers to the process of systematically and efficiently managing contract creation, execution and analysis for the purpose of maximising financial and operational performance while minimising risk.
This short course introduces you to the fundamentals of Business Management, on the basis of the valuechain framework. You will be acquainted with the theoretical and practical knowledge of basic managerial competency. The knowledge and skills acquired will provide you with a veritable foundation for more effective and efficient workplace performance and enhanced organisational productivity.
The New Rules of Cross-Examination short course provides you with a range offensive tactics designed to enhance your theory of a case as cross-examiner. The course offers you practical tips and instructive real-world examples in cross-examination in order to develop straightforward, effective techniques to maximise your perceptive skills, minimise witness evasion and control the runaway witness.
In a nutshell.. The Career Builder Programme for Event Management equips school leavers and young graduates to take up entry-level opportunities in/as: Event Manager, Event Planner, Event Coordinator, Entrepreneur; Small business owner; E-marketing; Customer relations; Marketing assistant; Project administrator.
In a nutshell.. The Career Builder Programme for Small Business Management equips school leavers and young graduates to take up entry-level opportunities in/as: Small business manager, Entrepreneur, Sales and marketing, Online business, Business administration, Sales assistant, Marketing assistant, Small business planning, among other.
In a nutshell.. The Career Builder Programme for Project Management equips school leavers and young graduates to take up entry-level opportunities in/as: Junior project manager, Project administrator, Project planner, Project coordinator, Project assistant.
About the programme The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.
In a nutshell.. The Career Builder Programme for E-Entrepreneurship equips school leavers and young graduates to take up entry-level opportunities in/as: E-entrepreneur; Small business owner; Digital Marketer; Business coordinator; E-marketing; Web development; Online business solutions; Digital transformation; Small business management; Social media administrator.
GradCampus.com is part of the SCRS Group. The Group was founded in 2005 and specialise in education, e-learning and learning technologies. The Career Builder Programmes (CBPs) were developed over the past few years, specifically for school leavers and young graduates to prepare themselves for the world of work and to improve their own employability prospects. Some of the programmes include very focussed small business and/or entrepreneurial content to also enable graduates to start their own small businesses after obtaining some experience in industry.
The main idea is to assist course delegates to pinpoint good practices as well as practices that cost the mine their bottom line. Course delegates will come up with a presentation to management on how they can deliver products and services safely and at the lowest cost per ton.
The eSkills for Entrepreneurs short course provides you as entrepreneur the opportunity to better understand technology and see how it can assist you in growing your business. The course will help to optimise your communication skills through technology, not only with your employees, but also with your suppliers and customers. During the course, you will also start to understand the benefits of social media and how it can be used to help a business grow.
The Online Course in eBusiness and eCommerce focuses on optimising customer relationship management in an online environment by examining eBusiness and marketplace models, eBusiness strategies, eMarketing and procurement in some detail. The initial investment for an eBusiness start-up is generally lower than starting a traditional business, and with technology becoming more advanced and easier to obtain, the barriers to opening a business have been significantly reduced or even removed.