This uniquely crafted 3-day workshop brings together a number of aspects critical to the role of the HR Practitioner in industry in South Africa.
Aligning with the precepts of the “Fourth Industrial Revolution” and the South African HR Competency Model, it will challenge, inform and inspire effective and professional Human Capital Acquisition practices.
Target Audience:
Although all senior managers will benefit, this workshop will suit in particular:
Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It is a pivotal in personal and professional success. IQ will get you in the door, but it is the EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We offer 6 different Change Management Training Courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, East London, Johannesburg, Port Elizabeth
Please click on the applicable Change Management Training Courses for your region
The training programme covers the fundamentals of general facilities management in a practical way. The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.
The training programme covers the fundamentals of general facilities management in a practical way. The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.
This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services. The course further assists procurement managers to understand contract management principles and prepare service level agreements.
This five day skills training programme covers three days of theoretical classroom training and two days of practical workshop application. The programme focusses on key trade skills expected from a Handyman and prepares him / her for a professional maintenance service that is client focussed.
The focus is on general, civil, construction and electrical maintenance and includes a “mentor” pack of activities to be performed in the workplace. The delegate is required to complete a portfolio of evidence for competency sign off.
This accredited training programme entrenches the elements of a project affected by time, cost and quality; from concept to close out of facilities management projects at theoretical and practical levels.
This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management.
There is a focus on business management skills and the application thereof in the facilities environment.
What You Will Learn:
Delegates will gain knowledge and understand the practical application to:
This accredited qualification is ideal for junior to middle facilities management staff to provide insights into and tools to manager disaster within the workplace. The disaster in question is based within the workplace.
This ‘Disaster Management’ course can either be completed as a stand-alone course or as an additional, elective unit standard as part of the ‘Generic Management qualification’.
This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts. The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal. Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion.
The purpose of this qualification is to prepare a learner to operate as a facilities manager. A facilities manager organises, controls and coordinates the strategic and operational management of facilities in public or private organisations.
B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordabletraining space to our clients who are in the skills development and training sector.
We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.
This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.
The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:
The purpose of this programme is to equip learners with the skills and competencies to lead and manage a team of first line managers to enhance individual, team and unit effectiveness. This programme is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads; who may have more than one team reporting to them.
PROGRAMME OUTCOMES
On completion of this programme learners will be able to:
The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to focus on specific areas in any supervisory role. This is across various sectors and industries. The programme introduces key terms, rules, concepts, principles and practices of management, that will enable learners to be informed supervisors in any field.
PROGRAMME OUTCOMES
On completion of this programme learners will be able to:
This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?
Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.
This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation
Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ?
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.
With more than ten years exp
