Supervisor & Junior Management

Junior Management Skills Level 5 (Skills Programme - FOCUSED PACKAGE)

PURPOSE OF THE PROGRAMME

The purpose of this programme is to equip learners with the skills and competencies to lead and manage a team of first line managers to enhance individual, team and unit effectiveness. This programme is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads; who may have more than one team reporting to them.

  PROGRAMME OUTCOMES

On completion of this programme learners will be able to:

Supervisory Skills Level 4 (Skills Programme - FOCUSED PACKAGE)

PURPOSE OF THE PROGRAMME

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to focus on specific areas in any supervisory role. This is across various sectors and industries. The programme introduces key terms, rules, concepts, principles and practices of management, that will enable learners to be informed supervisors in any field.

PROGRAMME OUTCOMES

On completion of this programme learners will be able to:

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Office Management 2 Days

Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ?

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

Introduction to Recruitment

The aim of this workshop is to help newly appointed recruitment staff to understand the role that effective recruitment practices play in the labour landscape. The delegate will learn the basic concepts and techniques that they will need to become a successful recruitment consultant.

Mentoring (2-days) (u/s 11911)

PURPOSE:

To develop the capacity of mature middle and senior managers to mentor subordinates for growth purposes

  • How do I establish mentoring needs?
  • Mentoring, careers and learning
  • Mentoring and talent management
  • Mentoring or coaching?
  • What are mentoring activities?
  • What skills do I need for mentoring?

Employment Equity (2 days) (u/s 116927)

COURSE PURPOSE

This course is aimed at individuals whose work responsibilities include understanding and implementing Employment Equity including the Code of Good Practice in their workplace. After this course, you will have a good understanding of the key elements of employment equity legislation and be able to develop an employment equity policy and plan to assist you in complying with EE legislation.

LEARNING UNIT 1: HISTORICAL OVERVIEW OF EE IN SOUTH AFRICA

M-Cot Corporate Training

OUR BUSINESS
M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.

Supervisory Skills Level 5

COURSE OVERVIEW:

This training programmer explores the role of the team leader in ensuring that the team meets organizational or required standards.

The qualifying beneficiary is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives.

TYPE OF PROGRAMME:

Skills Programme

  • Part-time
  • Full time

DURATION

Supervision of Construction Processes | Level 4

COURSE OUTLINE: 

Purpose:

Learners found competent against this Qualification will be able to execute the supervision of construction processes in a specific civil engineering context.

For those with extensive experience in the workplace, this Qualification can be used in the recognition of prior learning processes to assess and recognize workplace skills acquired without the benefit of formal education and training.

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During this 1-day Interactive Assessment session the learners, in a group, report on their progress, strengths and review their performance, in terms of the training programme that they attended.

Leadership Skills

This skills programme will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.

NQF Level : 4

Credits: 12

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