Problem Solving and Decision Making - Accredited

Unit Standard: 242817
NQF Level: NQF 4
Credits: 8
Course Category: Business Skills
Duration: 2 Days
Time: 8:30am-4pm

Official course name:
Solve problems, make decisions and implement solutions
Accredited: Yes

The most successful teams are those that engage in healthy debate.

Creative people are invaluable to business improvement and growth. Being able to identify opportunities for improvement, then taking a proven problem solving approach to finding the best solutions and then implementing them through decision making processes is a skill that all managers should have.


Anybody involved in decision-making processes
Team members that are engaged in finding opportunities for improvement
Managers, junior managers, supervisors
Business owners


Learners will be able to facilitate an environment where the root problems are determined, all possible solutions are “put on the table” and people engage in healthy debate in order to find the optimum solution
Confidence grows as better solutions are found and implemented
A greater sense of team develops as people are engaged in the decision making process
Learners will learn a number of proven techniques which can be applied in the workplace
Learners will have the confidence to continuously challenge the status quo and develop alternative ways to conducting activities. Change is embraced when success is experienced


Defining the problem through engaging the appropriate people
Techniques for deriving the root causes of problems
Processes and techniques for identifying potential solutions
Identify criteria and use weighting to rank potential solutions
Implement the selected solution through engagement of key stakeholders
Measure the success and effectiveness of the solution
Official course name:
Solve problems, make decisions and implement solutions

Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

2 Days


R5 000 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public courses - Refreshments including lunch