This online course equips delegates with the necessary skills to start their own business, in their own time, customised to their own needs and aligned with their passion. Its not an 'off-the-shelf' offering, but customised to serve every delegate's personal needs. The approach is practical, opportunity driven and flexible (no textbooks, no boring cases). An online coaching service is offered to assist delegates to turn their unique business idea into reality.
This uniquely crafted 3-day workshop brings together a number of aspects critical to the role of the HR Practitioner in industry in South Africa.
Aligning with the precepts of the “Fourth Industrial Revolution” and the South African HR Competency Model, it will challenge, inform and inspire effective and professional Human Capital Acquisition practices.
Target Audience:
Although all senior managers will benefit, this workshop will suit in particular:
The eSkills for Entrepreneurs short course provides you with the opportunity to understand technology better and to see how technology can assist you in growing your business. It will also help you to see and understand how to optimise your communication skills through technology, with not only employees, but also suppliers and customers. You will also start to understand the benefits of social media and how you can use it to help grow your business as a marketing tool.
The Local Government Ethics, Budgeting and Risk Management is designed for junior and middle managers within the municipal environment. The course ensures that participants are able to learn and apply skills on these important areas of responsibility identified within the local government. The Unit Standards are aligned to the LGSETA Qualification ID: 48965 Municipal Financial Management NQF Level 6.
The training programme covers the fundamentals of general facilities management in a practical way. The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.
The training programme covers the fundamentals of general facilities management in a practical way. The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.
This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services. The course further assists procurement managers to understand contract management principles and prepare service level agreements.
This five day skills training programme covers three days of theoretical classroom training and two days of practical workshop application. The programme focusses on key trade skills expected from a Handyman and prepares him / her for a professional maintenance service that is client focussed.
The focus is on general, civil, construction and electrical maintenance and includes a “mentor” pack of activities to be performed in the workplace. The delegate is required to complete a portfolio of evidence for competency sign off.
This accredited training programme entrenches the elements of a project affected by time, cost and quality; from concept to close out of facilities management projects at theoretical and practical levels.
This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management.
There is a focus on business management skills and the application thereof in the facilities environment.
What You Will Learn:
Delegates will gain knowledge and understand the practical application to:
This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts. The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal. Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion.
B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordabletraining space to our clients who are in the skills development and training sector.
We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
Felix Risk Training Consultants (FRTC) was started in August 2008 and is fully accredited with BANKSETA, INSETA, QCTO, the Compliance Institute Southern Africa (CISA) & the Institute of Risk Management South Africa (IRMSA).
Felix Risk Training Consultants (FRTC) is fully accredited with BANKSETA & the Institute of Risk Management South Africa (IRMSA). Our programmes focus on niche areas of core banking, banking administration, treasury and credit risk management.
OUR BUSINESS M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.
This skills programme is aimed at people who interact with customers at the level where they are expected to be able to answer some customer queries and resolve customer complaints. These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work. Persons credited with the unit standards in this skills programme demonstrate an understanding of and can implement customer service standards and can operate in a number of contexts some of which may be non-routine.
Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.
The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment. The content has been deliberately created generically to enable ease of contextual application across the public and private sectors.
The Effective Stakeholder Management short course will equip you with the knowledge and capacity to correctly identify and analyse stakeholders, evaluate and prioritise vested interests, and manage relevant relationships. Given the increasing awareness and value of different publics, the knowledge that you will acquire through this course would lend itself to the maximisation of results – and minimisation of problems – in your quest for creating a sustainable organisational endeavour.
