The short course in Effective Business Continuity Management aims to equip you with the requisite knowledge and practical expertise for the design and implementation of an effective Business Continuity Management (BCM) system for companies, government establishments and non-profit organisations.
The Fraud Risk Management short course provides you with a full awareness of fraud and corruption malpractice in support of developing fraud risk management strategies. As the extent of fraud and corruption is a major concern throughout the world, professionals at all levels of management in all organisations, industries as well as government departments must be vigilant. Internationally, steps have been taken to combat fraud and corruption on a broad front. This includes the establishment of international protocols and the necessary legal frameworks.
The short course in the Investigation and Management of Cyber and Electronic Crime provides you with insights to and knowledge of the legal and practical issues that specifically relate to criminal conduct in the online environment and exponential advancements in information and communication technologies that has given rise to cyber and electronic crime.
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .
Suitable for: Managers, Management Teams, and Change Management Committees
This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .
Suitable for: Managers, Management Teams, and Change Management Committees
This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .
Suitable for: Managers, Management Teams, and Change Management Committees
This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .
Suitable for: Managers, Management Teams, and Change Management Committees
Having played a profound part in the history of South Africa for more than 100 years, the University of Pretoria boasts a lasting legacy that endures through a cluster of innova
