This skills programme is aimed at people who interact with customers at the level where they are expected to be able to answer some customer queries and resolve customer complaints. These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work. Persons credited with the unit standards in this skills programme demonstrate an understanding of and can implement customer service standards and can operate in a number of contexts some of which may be non-routine.
Increased competition and globalisation necessitates that customers must be retained. Building long-term relationships with reciprocal customers is one way to manage customer retention. Yet, very few managers and employees know why and how to build relationships with customers. The objective of the Building Strong Relationships with Customers short course is to assist you in understanding customer needs and to identify customers for relationships marketing, which should positively impact customer retention.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.
The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment. The content has been deliberately created generically to enable ease of contextual application across the public and private sectors.
The Effective Stakeholder Management short course will equip you with the knowledge and capacity to correctly identify and analyse stakeholders, evaluate and prioritise vested interests, and manage relevant relationships. Given the increasing awareness and value of different publics, the knowledge that you will acquire through this course would lend itself to the maximisation of results – and minimisation of problems – in your quest for creating a sustainable organisational endeavour.
The short course in Supervisory Management Skills provides you with the necessary knowledge and insights to become successful in any supervisory position by focusing on and improving important managerial skills. As manager or supervisor, you often have to manage various operational aspects as well as the people side of business simultaneously, which can lead to situations of great stress or anxiety.
The Introductory Course in Events Management provides you with a basic overview of events coordination with a strong focus on the events management process at its core. The course covers specific aspects of events management in a variety of industries – with the application of relevant case studies and practical guidelines – that include planning, project and risk management, marketing and budgeting, and event legalities/evaluation.
The Strategic View on B-BBEE workshop focuses on broad-based black economic empowerment in a commercial context and facilitates strategic thinking and decision making in your organisation’s approach to implementing it successfully. The workshop is designed to assist you with a practical understanding of the different relevant pieces of legislation, including the B-BBEE Amendment Act, the Code of Good Practice, the Sectoral codes and related regulatory aspects.
The short course in Contract Management is ideal if you seek to acquire the necessary practical skills in effectively managing and administrating contracts for goods and services. Contract management refers to the process of systematically and efficiently managing contract creation, execution and analysis for the purpose of maximising financial and operational performance while minimising risk.
This short course introduces you to the fundamentals of Business Management, on the basis of the valuechain framework. You will be acquainted with the theoretical and practical knowledge of basic managerial competency. The knowledge and skills acquired will provide you with a veritable foundation for more effective and efficient workplace performance and enhanced organisational productivity.
This short course introduces you to the fundamentals of Business Management, on the basis of the valuechain framework. You will be acquainted with the theoretical and practical knowledge of basic managerial competency. The knowledge and skills acquired will provide you with a veritable foundation for more effective and efficient workplace performance and enhanced organisational productivity.
The New Rules of Cross-Examination short course provides you with a range offensive tactics designed to enhance your theory of a case as cross-examiner. The course offers you practical tips and instructive real-world examples in cross-examination in order to develop straightforward, effective techniques to maximise your perceptive skills, minimise witness evasion and control the runaway witness.
In a nutshell.. The Career Builder Programme for Event Management equips school leavers and young graduates to take up entry-level opportunities in/as: Event Manager, Event Planner, Event Coordinator, Entrepreneur; Small business owner; E-marketing; Customer relations; Marketing assistant; Project administrator.
In a nutshell.. The Career Builder Programme for Small Business Management equips school leavers and young graduates to take up entry-level opportunities in/as: Small business manager, Entrepreneur, Sales and marketing, Online business, Business administration, Sales assistant, Marketing assistant, Small business planning, among other.
In a nutshell.. The Career Builder Programme for Project Management equips school leavers and young graduates to take up entry-level opportunities in/as: Junior project manager, Project administrator, Project planner, Project coordinator, Project assistant.
About the programme The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.
In a nutshell.. The Career Builder Programme for E-Entrepreneurship equips school leavers and young graduates to take up entry-level opportunities in/as: E-entrepreneur; Small business owner; Digital Marketer; Business coordinator; E-marketing; Web development; Online business solutions; Digital transformation; Small business management; Social media administrator.
GradCampus.com is part of the SCRS Group. The Group was founded in 2005 and specialise in education, e-learning and learning technologies. The Career Builder Programmes (CBPs) were developed over the past few years, specifically for school leavers and young graduates to prepare themselves for the world of work and to improve their own employability prospects. Some of the programmes include very focussed small business and/or entrepreneurial content to also enable graduates to start their own small businesses after obtaining some experience in industry.
