Language is a tool that forges friendships, economic ties, and business relationships. If language is knowledge, then Business Reporting Writing skills allow for this knowledge to be used as the binding agent is business relations. Good use of the English language in the business context is vital if there is to be efficient business practice. Employers and employees can use the skills and techniques of this programme to their advantage by ensuring that what needs to be communicated is and that this is done in an effective manner.
The Public Policy, Problem Solving and Analysis for Public Sector Managers short course aims to enhance your policy management capabilities by gaining the requisite skills and knowledge to identify, structure, assess and prioritise sectoral-specific policy issues and problems, while also mobilising resources for programme setting. Throughout the course, you will also analyse possible problems or constraints that might occur when preparing for policy formulation and implementation.
For an organization to run cohesively, communication is necessary. Communication involves listening attentively, engaging in dialogue and delivering information in the most direct and productive ways possible. All the people in an organization, from its leaders to its members, are responsible for their role in efficient and open communication. To better improve the state of communication within your organization, consider how each member of the team contributes to this goal.
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via
e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.
Valuable time is spent in meetings and preparing minutes however minute takers struggle with tenses, grammar, flow of text, interpretation and paraphrasing. This practical workshop ensures that participants acquire the skill to accurately condense information by focusing on objections made, decisions taken and promptly compiling a course of action list to fast track action.
Introducing the subject
• Why are correct minutes important and binding?
• The role of the minute taker
• Types of minutes
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in their roles. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.