For an organization to run cohesively, communication is necessary. Communication involves listening attentively, engaging in dialogue and delivering information in the most direct and productive ways possible. All the people in an organization, from its leaders to its members, are responsible for their role in efficient and open communication. To better improve the state of communication within your organization, consider how each member of the team contributes to this goal.
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via
e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.
Valuable time is spent in meetings and preparing minutes however minute takers struggle with tenses, grammar, flow of text, interpretation and paraphrasing. This practical workshop ensures that participants acquire the skill to accurately condense information by focusing on objections made, decisions taken and promptly compiling a course of action list to fast track action.
Introducing the subject
• Why are correct minutes important and binding?
• The role of the minute taker
• Types of minutes
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in their roles. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.
Anyone preparing to become employed, or self-employed, in any business whatsoever would be the persons most likely to be attracted to this qualification. In fact many newly (or not-so-newly) appointed personnel, or struggling entrepreneurs, could benefit from part or all of this qualification. It seeks to embed the six key literacies required by business organisations: Numeracy, Literacy, Entrepreneurial, Financial, Technological and Cognitive.
Learners successfully completing this qualification will have gained the knowledge and ability to:
This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations.
This qualification is intended to enhance the provision of service within the field of Administration within all sectors.
The Public Sector Risk Management short course provides you with the knowledge of the practical and critical success areas in the implementation of effective enterprise risk management in the public sector. The course will provide opportunities for practical exercises in risk management activities and will deal with overcoming implementation failures. You will also learn how to avoid pitfalls when implementing risk management, as well as improving existing risk management practices in your organisation.
Demand Management is the initial phase of Public Sector Supply Chain Management (SCM) and sets the trend for all subsequent actions that are associated with SCM. Through this Demand Management in the Public Sector short course, you will understand the role and importance of demand management within the SCM system and perform a variety of activities to ensure that organisational needs are correctly identified and that procurement takes place according to a structured procurement plan.