Secretarial & Admin Training

Management Assistant Level 5 (OCCUPATIONAL CERTIFICATE - OCCUPATIONAL QUALIFICATION)

PURPOSE OF THE PROGRAMME

The purpose of this qualification is to prepare a learner to operate as a Management Assistant.

The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. They also coordinate activities of assigned personnel and provide current and updated relevant information to the manager as support for upcoming meetings.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Report Writing Skills

To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing. Content: Before you begin, Format of the Report, Table of Contents, Key, Introduction, Discussion, Conclusion, References, Appendices, Diagrams, Tables and Graphs, Grammatical Style, Common Errors

Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training.

How to Manage Effective Meetings

Course Content: Plan and Prepare for the meeting, including all the necessary role players, Setting the Agenda and the Objectives, Preparing the information packs, Understanding your role as facilitator/meeting chairperson, Understanding group dynamics and communication styles, Optimising the outcomes of the meeting through proven techniques, De Bono 6 Hat Thinking, Managing conflict, using active listening, paraphrasing and using a- parking lot - , Working with the meeting secretary, When to work with sub-groups/sub-committees

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

Business Administration Services

Overview:

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.

Short Course in Professionalism and Communication Etiquette

Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace.
This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.

All About Meetings

The All About Meetings short course is designed to ensure that all departmental administrators follow a company standard regarding minute taking. This hands-on session will address the basics of effective meetings, functions of a meeting secretary, creating good meeting information, including agendas, minutes and other meeting documentation, active listening, and note-taking tools and techniques.

Short Course in Report Writing

In private, public and academic contexts, good report writing skills have become essential for managers and employees. Although report formats are partially determined by in-house styles, analytical reports have a conventional format.
This short course in Report Writing is designed to equip you with the knowledge and skills to write professional and scientific reports that conform to conventional formats, and communicate the main message effectively and efficiently.

Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12

Time & Stress Management

On-Site Training for a Minimum of 6 Delegates

The intensity and constantly changing demands and expectations of life today means that we must not only understand stress but develop coping mechanisms and positive life changes to experience health and happiness on a continual basis. This workshop will explore the many facets of stress and give practical solutions and plans of actions in work and personal scenarios.

Emotional Intelligence for Professionals

On-Site Training for a Minimum of 6 Delegates

It is said that IQ gets you through school but EQ gets you through life. Emotional intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions.

Who should attend?

Suitable for all staff who would like to develop their professionalism and excel at their role by improving their EQ.

Delivering Exceptional Customer Service

On-Site Training for a Minimum of 6 Delegates

Companies that go the extra mile and provide their customers with superior, reliable service have a definite competitive advantage. Delivering exceptional customer service is about so much more than a friendly voice on the other side of the line. It’s about commitment, attitude, knowing your business and understanding your customer’s needs.

Competency Based Interviewing Skills

On-Site Training for a Minimum of 6 Delegates

The changing SA environment, specifically within the context of the new legislation in the form of the Labour Relations and Employment Equity Acts, has necessitated a move towards a competency approach to managing people and work.  This context directly affects recruitment and selection including the interviewing and assessment processes. The Competency Based Interview and Assessment Workshop has been developed to address these needs.

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