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Secretarial & Admin Training

Public Sector Risk Management

The Public Sector Risk Management short course provides you with the knowledge of the practical and critical success areas in the implementation of effective enterprise risk management in the public sector. The course will provide opportunities for practical exercises in risk management activities and will deal with overcoming implementation failures. You will also learn how to avoid pitfalls when implementing risk management, as well as improving existing risk management practices in your organisation.

Demand Management in the Public Sector

Demand Management is the initial phase of Public Sector Supply Chain Management (SCM) and sets the trend for all subsequent actions that are associated with SCM. Through this Demand Management in the Public Sector short course, you will understand the role and importance of demand management within the SCM system and perform a variety of activities to ensure that organisational needs are correctly identified and that procurement takes place according to a structured procurement plan.

People Management for Public Sector Managers

As a senior public servant, the People Management and Empowerment for Public Sector Managers short course aims to enhance your skills in managing teams and individuals by setting goals that take a variety of individual approaches and levels of responsibility into account. The course focuses on relevant topics within the human resource practice setting, with an emphasis on empowering employees to make purposeful contributions to the organisation, allocating relevant resources and solving problems in an effective way by taking accountability for their time and duty served.

Technical Writing and Presentation Skills

The Technical Writing and Presentation Skills workshop is intended to train and skill technical professionals in the railway industry, for writing good conference papers that can be presented on an international level. Experts in the field from academia and the railway industry will share their experience, give practical instruction and facilitate learning through discussion, workshop and question and answer sessions.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

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