PA and Executive Secretary Skills - Accredited

Unit Standard: 
110021 & 13929
NQF Level: 
NQF 4
Credits: 
9
Course Category: 
Business Skills

Accredited
Duration: 3 Days
Time: 8:30am-4pm

Official course name: 
Co-ordinate meetings, minor events and travel arrangements/Achieve personal effectiveness in business environment
 
No one is more cherished in this world than someone who lightens the burden of another." - Joseph Addison
 
This course covers the key responsibilities and deliverables required of a modern-day secretary or PA.
It highlights the importance of excellence, and the frustrations of average. Delegates will be equipped with skills to manage their workload professionally and efficiently, communicate effectively and deal with conflicting priorities. Our course builds confidence and self-esteem and encourages accountability in the role.
 
WHO SHOULD ATTEND
• All delegates who are in key support roles;
• Executive Secretaries needing to fill in the gaps or to re-invent themselves
• Personal Assistants to senior or middle management wanting to improve and re-focus
• Front line staff in support roles
• Secretarial staff aspiring to improve and to take on more responsibilities
 
HOW YOU WILL BENEFIT
• Communicate and liaise verbally and in writing appropriately at all levels
• Achieve results through positive relationships
• Meet and exceed customer expectations
• Plan and organise own priorities and others’
• Organise meetings and events including venues and travel
• Maintain confidentiality and file records appropriately
 
WHAT WILL BE COVERED
• Appropriate business etiquette
• Image, dress and appearance
• Essential business writing skills
• Customer service and the importance of service excellence
• Motivation and Self-Development
• Planning and organising for yourself and others
• Interpersonal skills required to maintain relationships at all levels and influence positively
• Maintaining files records and confidential information
• Arranging meetings and corporate events
• Booking, co-ordinating and arranging travel
• Accepting responsibility and accountability
 
Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 

110021 & 13929

NQF Level: 

Level 4

Credits: 

9

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

3 Days

Cost: 

R6 600 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including light lunch

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