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Communication Skills Training

Youth Ministry as an Inclusive Relational Approach

Ministering to children and young people in the South and southern African societies is a real opportunity. The Youth Ministry as an Inclusive Relational Approach short course equips pastors and other youth leaders to provide an effective ministry to children, teenagers and young adults within the South and southern African context – as part of the local faith community. After completion of the course, successful leaders should be able to understand youth and family ministry.

Workplace Conflict Management - Johannesburg Facilitated Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Workplace Conflict Management - Cape Town Facilitated Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Workplace Conflict Management - Online Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Disaster Risk Management for FM's - Online Training

The three-day Disaster Risk Management learning programme is an elective programme that is included in the National Certificate: Generic Management qualification (US 59201) which has been divided into specialisation.  The training material has been specifically aligned to the facilities management disaster risk management practices and facilities managers and health and safety management staff are required to have a disaster risk management plan in place to pre-empt any disaster that puts the facility, its occupants and visitors at risk.

Storytelling for Impactful Communication

Everyone has a storyteller inside them, and everyone has a story to tell.

Storytelling is a strong business skill and when implemented effectively, it can boost a business in a number of ways, such as:

  • Improving customer loyalty
  • Creating a strong marketing strategy
  • Increasing profit, employee engagement, etc.

Storytelling conveys purpose and businesses with purpose are noticed and win the loyalty of consumers.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

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