Communication Skills Training

Business Presentation and Public Speaking in the Public Sector

The degree to which people in an organisation communicate effectively determines a huge part of an organisations visibility, profitability, and industry leadership. In fact, public speaking is an easy way to set yourself apart from your competition. Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation makes the difference between success and failure.

Short Course in Customer Complaint Behaviour: Dealing with Customers when things go wrong

Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.

Short Course in Professionalism and Communication Etiquette

Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace.
This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.

Short Course in Presentation Skills for the Workplace

Good presentation skills are a sought-after competency in the modern workplace. Our highly interactive, participative Presentation Skills for the Workplace short course provides delegates with the necessary knowledge and skills to become effective in delivering presentations of a varied nature. In addition to being more competent in the art and skill of delivering presentations, delegates also improve their communication skills and inter-personal skills as well as the technical skills required to compile effective presentations.

Short Course in Professional Communication at Work

The Professional Communication at Work short course equips you with the essential skills to engage in professional spoken, written and visual communication messages in your workplace. During the course, you will gain insights to your own communication style, interpersonal and intercultural communication, business etiquette, business presentations and effective written messages.

IsiZulu Language Course for Beginners

With eleven official languages in South Africa, being able to speak multiple languages is very helpful. One of the most commonly used language is isiZulu and the isiZulu Language Course for Beginners is ideal for those who have no prior knowledge of the language and who would like to gain basic communicative skills in the language. The course will teach you suitable expressions and vocabulary for everyday situations, as well as vocabulary that is regularly used in isiZulu. Classes will be presented on Monday and Tuesday evenings from 18:00–19:30.

Short Course in Trauma Counselling

The Trauma Counselling short course will enable you as pastor or counsellor to deal with the process of recovery and healing after a traumatic experience. We live in a traumatised society and the church and/or pastoral counsellor is often the only “immediate” resource available for support and guidance. The course focuses on understanding the nature and impact of trauma, with a specific emphasis on trauma counselling as well as care for the caregiver.

Reputation Management: The building blocks to take your reputation to the next level

If you treasure it, you’ll measure it. Reputation management is much more than social media management or crisis management. If your organisation has a positive reputation, you will attract high calibre employees, people will want to work for and be associated to your organisation and this will stimulate investment into your products and services. Ultimately, a positive reputation contributes to the bottom line of an organisation.

Short Course in Business Management

This short course introduces you to the fundamentals of Business Management, on the basis of the valuechain
framework. You will be acquainted with the theoretical and practical knowledge of basic managerial
competency. The knowledge and skills acquired will provide you with a veritable foundation for more
effective and efficient workplace performance and enhanced organisational productivity.

Business Simulation - Mining & Process Sector 3-day

PURPOSE

This action-packed 3 day SIMULATION is aimed at anyone occupying a management position and includes those in a services function. It revolves around a Mining and Processing Simulation in which teams compete over a number of shifts to produce and sell precious metals. Environmental opportunities and challenges are provided to make this absolutely meaningful and authentic. Teams compile and analyse an income statement at the end of the simulation. Team activities are critically reviewed daily.

Occupational Certificate: Occupational Trainer

Overview:

Purpose:

The purpose of this qualification is to prepare a learner to:

Plan, prepare for, coordinate, implement and evaluate learning programmes to achieve occupational trainee competence.

 

A qualified learner will be able to:

Establish the profile, special needs and barriers to learning of learners within the specified requirements of the training programme.

Further Education and Training Certificate: Supervision of Construction Processes

Overview:

Purpose:

Learners found competent against this Qualification will be able to execute the supervision of construction processes in a specific civil engineering context.

For those with extensive experience in the workplace, this Qualification can be used in the recognition of prior learning process to assess and recognise workplace skills acquired without the benefit of formal education and training.

For the new entrant, this Qualification describes the learning outcomes required to effectively participate in a structured workplace.

Self Mastery and Interpersonal Skills

Duration: 2 Days
Time: 8:30am-4:00pm

This is the combined 2nd and 3rd day modules in a trilogy comprising Emotional Intelligence, Self-Mastery and Interpersonal Skills.

Please refer to the following courses for the course outlines

Emotional Intelligence - Module 2 - Self-Mastery

http://www.kznbusinesstraining.co.za/course/emotional-intelligence-module-2-self-mastery

The Psychology of Selling and Influencing.

The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.

The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.

Office Safety

You may think that since you work in an office you don't have to worry about being injured, however, offices can become dangerous because people don't anticipate the potential hazards involved that can potentially cause unwanted incidents and health threats.

The purpose of this programme is to safeguard office workers’ health and safety at the workplace.

Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12

Career Builder Programme for Sales and Digital Marketing

About the programme
The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.

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