Communication Skills Training

Ishango College

Ishango College will empower you to take control of your destiny through world class online courses.

Our distance learning programmes ensure that you can learn while you earn and at your own pace.

If you're in Grade 10-12 and looking to improve your results, or if you're looking to get a degree or diploma without breaking the bank, or even if you're a professional looking to advance your knowledge and skills - Ishango College is your E-Learning solution.

Business Presentation and Public Speaking in the Public Sector

The degree to which people in an organisation communicate effectively determines a huge part of an organisations visibility, profitability, and industry leadership. In fact, public speaking is an easy way to set yourself apart from your competition. Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation makes the difference between success and failure. The experience in this Business Presentation and Public Speaking for the Public Sector skills training seminar is as close as you can get to have a personal, public speaking coach.

Health, Environment & Safety in Facilities Management (Cape Town)

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

Procurement & Contract Management in Facilities Management

This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services.  The course further assists procurement managers to understand contract management principles and prepare service level agreements.

Disaster Risk Management (Approved Skills Programme: Generic Management)

This accredited qualification is ideal for junior to middle facilities management staff to provide insights into and tools to manager disaster within the workplace. The disaster in question is based within the workplace.

This ‘Disaster Management’ course can either be completed as a stand-alone course or as an additional, elective unit standard as part of the ‘Generic Management qualification’.

National Certificate: Generic Management: Customer Management

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

B and E Conference Centre (Pty) ltd

B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordable training space to our clients who are in the skills development and training sector.

We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.  

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.

Business Etiquette and Diversity

Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!

Business Etiquette and Professionalism

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration

Felix Risk Training Consultants CC

  • About Felix Risk Training Consultants (FRTC)

Felix Risk Training Consultants (FRTC) was started in August 2008 and is fully accredited with BANKSETA, INSETA, QCTO, the Compliance Institute Southern Africa (CISA) & the Institute of Risk Management South Africa (IRMSA). 

Felix Risk Training Consultants (FRTC) is fully accredited with BANKSETA & the Institute of Risk Management South Africa (IRMSA). Our programmes focus on niche areas of core banking, banking administra­tion, treasury and credit risk management.

Improving Customer Service Programme (5 days) (u/s 118028)

DURATION: 2x 2-day sessions + 1x project presentation

PURPOSE: designed for any individual working in the hospitality industry

SESSION 1: Service Promise

  • The industry and risks
  • Business terms
  • Company brand promise
  • Service standards
  • Grooming & “costumes”
  • Costing the service

SESSION  2: Investigating deviaitions and improving Service

M-Cot Corporate Training

OUR BUSINESS
M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.

Child Care Training Level 4

COURSE OVERVIEW:

This course is for people who wish to enter or obtain recognition at an entry-level of Early Childhood Development (ECD).

The course has two modules:

  • Prepare resources and set up the environment to support the development of babies, toddlers and young children
  • Provide care for babies, toddlers and young children

People credited with this Course are capable of:

VeryCoolIdeas

Very Cool Ideas Training - expert facilitators and designers.

Professional service and delivery with comparative prices and corporate discounts.

Very Cool Ideas - your number 1 training provider.

During this 1-day Interactive Assessment session the learners, in a group, report on their progress, strengths and review their performance, in terms of the training programme that they attended.

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