*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation
This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.
Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.
Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration
Felix Risk Training Consultants (FRTC) was started in August 2008 and is fully accredited with BANKSETA, INSETA, QCTO, the Compliance Institute Southern Africa (CISA) & the Institute of Risk Management South Africa (IRMSA).
Felix Risk Training Consultants (FRTC) is fully accredited with BANKSETA & the Institute of Risk Management South Africa (IRMSA). Our programmes focus on niche areas of core banking, banking administration, treasury and credit risk management.
OUR BUSINESS M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.
This 5-day workshop will examine the best practices into business continuity and crisis management. Benefits for establishing strategic communications, public relations and crisis communication strategies as well as providing the practical expertise that will ensure management techniques resulting in improved business continuity and disaster recovery.
Analysing your company’s vulnerability is essential for business continuity, for compliance with legal requirements and the maintenance of reputation.
The telephone is ringing off the hook, your boss is scratching around in the stationery cupboard looking for something that you know hasn’t been delivered yet, there is a visitor in reception that has just ‘popped in’ to see if they can grab a coffee and discuss their printing services with you, and you have a report due in an hour…does any of this sound familiar? Of course, it does…because this is just a typical 10 minutes in the life of any admin professional!
The skills programme is aimed at learners who want to improve their competency to create written documents in the workplace, with specific reference to meeting documents, electronic mail messages, reports and job applications.
The degree to which people in an organisation communicate effectively determines a huge part of an organisations visibility, profitability, and industry leadership. In fact, public speaking is an easy way to set yourself apart from your competition. Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation makes the difference between success and failure.
Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace. This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.
Good presentation skills are a sought-after competency in the modern workplace. Our highly interactive, participative Presentation Skills for the Workplace short course provides delegates with the necessary knowledge and skills to become effective in delivering presentations of a varied nature. In addition to being more competent in the art and skill of delivering presentations, delegates also improve their communication skills and inter-personal skills as well as the technical skills required to compile effective presentations.
The Professional Communication at Work short course equips you with the essential skills to engage in professional spoken, written and visual communication messages in your workplace. During the course, you will gain insights to your own communication style, interpersonal and intercultural communication, business etiquette, business presentations and effective written messages.