Communicating Assertively

Advertisement

Today’s business environment demands effective relationships with colleagues and clients.  Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

COURSE OBJECTIVE

To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

COURSE CONTENT

SELF AWARENESS

INTERPERSONAL SKILLS

 

  • Initial perceptions
  • Barriers to good communication.

 

  • Attitude to self/others
  • Transactional analysis

 

  • Individual Profiling
  • Body Language

 

 

  • Giving + Receiving Feedback

 

 

 

 

ASSERTIVENESS

 CONFLICT

 

  • Assertive behaviour – individual assessment.
  • What causes conflict?

 

Assertive vs aggressive/submissive behaviour

  • Individual conflict strategies

 

  • Why aggressive/submissive behaviour?

Steps in conflict resolution

 

  • How to be more assertive
  • Conflict Resolution Role Plays

 

 

 

 

 

WRITTEN ASSIGNMENTS

 

 

Individual written assignments must be submitted two weeks after completion of the course.  The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.

These assignments are part of the summative assessment process.

       

INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES

At the conclusion of this course, learners will be able to:

  • Identify and understand other people's communication styles.
  • Implement appropriate steps to deal with conflict situations.
  • Understand the difference between assertive, aggressive and submissive behaviours.
  • Draw up individual Action Plans for the future.

ASSESSMENT CRITERIA AND METHODOLOGY

Participation in class discussions and exercises

On course completion of a Portfolio of Evidence

Completion of Individual Action Plans at the end of each Module

Participation in role plays

Post course submission of written assignments.

ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.

Course is conducted in English - Grade 12 level.

COURSE INFORMATION                                                

DURATION

3 days in class

SETA

MERSETA

CLASS SIZE

12

US ID

9506

BBBEE CATEGORY

NQF LEVEL

CREDITS

AVAILABLE IN VILT

E

4

4

6 Mornings

US TITLE

‘Communicate in an assertive

manner with clients and fellow workers’                                                                                                                       

 

Contact Details
Contact Person:
Phili Ngcobo & Charyl Carter
Contact Email:
seminars [at] cherylcarter.co.za
Course Details
Unit Standard:
US 9506
NQF Level:
Level 4
Credits:
4
Course Duration:
3 Days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Cost:
R2100.00 per day per person

Advertisement


Advertisement


Advertisement


Google News


Advertisement i




Advertisement m