Communicating Assertively
Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.
COURSE OBJECTIVE
To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.
COURSE CONTENT
SELF AWARENESS |
INTERPERSONAL SKILLS |
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ASSERTIVENESS |
CONFLICT |
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Assertive vs aggressive/submissive behaviour |
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Steps in conflict resolution |
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WRITTEN ASSIGNMENTS |
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Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour. These assignments are part of the summative assessment process. |
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INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES
At the conclusion of this course, learners will be able to:
- Identify and understand other people's communication styles.
- Implement appropriate steps to deal with conflict situations.
- Understand the difference between assertive, aggressive and submissive behavior's.
- Draw up individual Action Plans for the future.
ASSESSMENT CRITERIA AND METHODOLOGY
Participation in class discussions and exercises
On course completion of a Portfolio of Evidence
Completion of Individual Action Plans at the end of each Module
Participation in role plays
Post course submission of written assignments.
ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English - Grade 12 level.
COURSE INFORMATION
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UNIT STANDARD + CREDITS |
US 9506 - 4 Credits |
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NQF LEVEL |
4 |
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DURATION |
3 days in class |
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LAST DAY OF ENROLMENT |
2026-06-30 |
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