Best Practice in Quality Management

Unit Standard 252024 Level 5 and 4 credits

COURSE OBJECTIVES:

Module 1: Apply the Concept of Best Practice to a Unit
Applying the Concept of Best Practice to a Unit

1.1 Explain the Concept of Best Practice

1.2 Identify Best Practices that are Relevant to a Unit

1.3 Define World-Class Practices in Identified Best Practices

Module 2: Analyse Current Practices in a Unit

Analyzing Current Practices in a Unit

2.1 Compare Current Practices in a Unit with Best Practice
Techniques for Analyzing Policies, Processes and Practices against Best Practice

Benchmark Current Performance

2.2 Evaluate Current Product / Service Reliability

2.3 Identify Best Opportunities for Maximum Gain for a Unit

Module 3: Decide on the Best Practices to be Adopted
Deciding on Best Practices to be Adopted for Unit

3.1 Describe the Performance Outcomes to be Achieved 3.2

Describe the Current Practices to be Retained

3.3 Describe the Best Practices to be Introduced

Module 4: Formulate Recommendations for Implementing Best Practices

4.1 Describe the Recommendations

4.2 Present the Recommendations

4.3 Communicate the Recommendations to Stakeholders

Module 5: Draw up a Plan for Implementing Best Practice

Drawing up a Plan for Implementing Best Practice

5.1 Describe the Change Processes Required to Support Implementation

Strategies for Overcoming Resistance to Change

5.2 Identify the Resources Required

Identify Resources
Human resources

5.3 Create a Plan to Implement Best Practices
Get Input from Stakeholders

5.4 Plan with Reasonable Contingencies

5.5 Monitor, Record and Evaluate the Implementation

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Course Duration: 

2 days

Cost: 

R5,390 excl VAT