Best Practice in Quality Management

Course Outcomes

Upon completing this course, participants should be able to:

• Explain the concept of best practice in terms of the practices in the workplace
• Identify best practices that are relevant to the workplace
• Ensure that the best practices identified define world class practices for a specific context / unit
• Compare current practices in a unit with best practice
• Evaluate current product/service reliability in terms of internal and external customer expectations
• Identify the best opportunity/s for maximum gain for a business unit
• Describe the performance outcomes to be achieved by replacing the current practice with best practice with examples
• Describe the current practices to be retained with motivations for the retention
• Describe the best practices to be introduced with motivations for the introduction
• Ensure that the recommendations that are described are appropriate for the current practices analysed
• Ensure that recommendations that are presented are in line with best practices
• Communicate the recommendations to stakeholders in order to obtain feedback
• Identify the resources needed to implement best practice
• Ensure that the plan identifies tasks, responsibilities, time scales and performance measures
• Draw up a contingency plan
• Describe how implementation will be monitored and evaluated

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