Frontline Reception II (Advanced)

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas. Outcome: At the end of this workshop, the learner will be able to approach the reorganisation of their day with confidence and purpose as well as having the necessary information to present a professional and efficient support system to management and clients alike. SAQA US ID NQF LEVEL CREDITS US TITLE 252210 4 4 Handle a range of customer complaints and queries

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

110082

NQF Level: 

Level 1

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1-Day

Cost: 

From R2070 per delegate (including VAT)