Office Management 2 Days
Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ? The key to effective written communication ? The key to effective verbal communication ? Telephone skills ? Practical advice on lists and organisation ? Effective minute taking ? Keeping an effective diary ? Mini Project Management ? Maintaining professionalism and etiquette
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