Office Management 2 Days

Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ? The key to effective written communication ? The key to effective verbal communication ? Telephone skills ? Practical advice on lists and organisation ? Effective minute taking ? Keeping an effective diary ? Mini Project Management ? Maintaining professionalism and etiquette

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

110003

NQF Level: 

Level 4

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

2-Days

Cost: 

From R4 140 per delegate (including VAT)