Assertiveness
Course Outcomes
- Recognise the link between assertiveness, confidence and self-esteem
- Identify the best approach to use when voicing ideas and opinions to colleagues and senior managers
- Handle difficult situations and people confidently and assertively
- Deal with criticism, confrontation, anger, and negativity effectively and positively
- Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
- Use assertiveness techniques for dealing with bullies and aggressive people
- Learning to say no
- Develop techniques for better working relationships using assertiveness
For more information, please visit www.imsimbi.co.za
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