Office Management

This course is accredited by the Services Seta and material covers unit standards 110009 at NQF level 4 worth 4 credits.

COURSE OUTLINE

Being Professional

 Professional dress

 Speaking professionally

 Professional behaviour

 Ethics

Managing the Office

• Managing your boss

• Routines for the beginning of the day

• Routines for the end of the day

Managing Stationery in the Office

• Ordering, maintenance and distribution of office stationery

• Administrative operating procedures

• Reporting deviations

• Implement control procedures with individuals

• Procedures for dealing with non-conformances

Being Professional

 Professional dress

 Speaking professionally

 Professional behaviour

 Ethics

Managing the Office

• Managing your boss

• Routines for the beginning of the day

• Routines for the end of the day Managing Stationery in the Office

• Ordering, maintenance and distribution of office stationery

• Administrative operating procedures

• Reporting deviations

• Implement control procedures with individuals

• Procedures for dealing with non-conformances

What does it mean to be an Office Administrator?

• Knowing myself

• Understanding people

Communication

 The purpose and methods for communicating with clients

 Listening skills

 Effective communication skills

 Business communication

Telephone Skills

 The greeting

 Professional speech / choice of words

 Languages; Articulation; Voice control

 Transferring calls; Taking messages; Distribution of messages

 Cell phones

Professional Documents

 Intelligent Emails

 Reports

 Minutes of meetings

Managing a diary

 Understanding a diary

 MS Outlook

 IT Filing systems

Understanding Filing

 Why do we file documents

 What do we file

 How do we organize files

 Labelling each file

 The filing index

 Filing Rules

Electronic Filing systems

 Electronic Filing

 Ms outlook

 My documents

 Scanning documents

 Searching for documents

 Alphabetical filing

Data Management Systems

 Archiving

 Security

 Confidentiality

 Filing systems

 Indexing

Administrative Systems

 Administrative systems for organizations

 Develop efficient administrative systems

Being Organised

 Simple systems and routines

 Plan your work

 Routines/procedures, checklists

 Be professional/confident

 Being organized

Confidentiality

• Systems and procedures for keeping information confidential

• Keeping documents secure

• Security breaches

Being Professional

 Professional dress

 Speaking professionally

 Professional behaviour

 Ethics

Managing the Office

• Managing your boss

• Routines for the beginning of the day

• Routines for the end of the day

Managing Stationery in the Office

• Ordering, maintenance and distribution of office stationery

• Administrative operating procedures

• Reporting deviations

• Implement control procedures with individuals

• Procedures for dealing with non-conformances

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Course Duration: 

2 days

Cost: 

R5,390 (Excl. VAT)