Fact: Many staff members struggle to apply the basic principles of communication, leading to misunderstanding and time wastage.
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.
This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.
All individuals and professionals who would like to strengthen their communication and collaboration skills and work confidently with others.
SECTION 1: The Ten Commandments of Positive Relationships
1. Ten Rules for Positive Relationships
2. Changing your Words
SECTION 2: Self Awareness
1. Do You Question Your Competence?
2. The Four Fears
SECTION 3: Communication & Communication Barriers
1. What is a Skilled Communicator?
2. Asking Questions
5. Barriers to Listening and Communication
6. Active Listening Skills
7. The Communication Funnel
SECTION 4: Forbidden Phrases & Soft Language
1. The Phrases to Avoid
2. Making your Language Softer
SECTION 5: Remembering Names
SECTION 6: Body Language
1. What Do Our Bodies Say?
2. Our Body Language
3. Voice and Body Language
SECTION 7: The Johari Window - Trust
1. What is the Johari Window?
2. The Johari Styles
SECTION 8: Frame of Reference
SECTION 9: Assertive Communication
1. Passive, Aggressive and Assertive
2. Verbal and Non Verbal Communicators
3. How to become more Assertive and Confident
4. Why is Assertiveness so Important?