We all have them. Customers who are livid, who seem unreasonable and who demand satisfaction immediately. If you’re at the sharp end of this particular stick, you have been handed a significant responsibility. Its up to you to save your organisation’s reputation, and to turn the complainant into a loyal customer again.
This is no small responsibility – and requires skill, patience and resilience. Have you been given all the tools necessary to competently deal with whatever is thrown at you? Are you able to calmly extricate the true reason for the complaint? Can you take an angry customer and turn them into a brand ambassador? If you feel that you could do with a little help, then this seminar is for you!