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Human Resources & Industrial Relations Training

Assertiveness Training - Cape Town, Durban, Johannesburg, Port Elizabeth

Through this Assertiveness Training - which we run publicly and in-house throughout South Africa - you will gain an understanding of your strengths, as well as how to adapt your behaviour to more effectively interact and influence others.

This Assertiveness Training is suitable for:  Supervisors, Team Leaders, Managers and General Staff

NQF level:  4

Course duration:  2 days

NQF level:  4

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Durban

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Public Policy, Problem Solving and Analysis for Public Sector Managers

The Public Policy, Problem Solving and Analysis for Public Sector Managers short course aims to enhance your policy management capabilities by gaining the requisite skills and knowledge to identify, structure, assess and prioritise sectoral-specific policy issues and problems, while also mobilising resources for programme setting. Throughout the course, you will also analyse possible problems or constraints that might occur when preparing for policy formulation and implementation.

Change Management Training - Port Elizabeth

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Johannesburg

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Durban

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Change Management Training - Cape Town

This Change Management Training - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 252021: Formulate recommendations for a change process.

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

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