Business Etiquette & Professional Conduct in the Workplace


Course Outcomes

Upon completion of this course, the participants should be able to:

  • Understanding personality types
  • Plan and organize work
  • Match the type of communication with the appropriate method
  • Improving telephone skills
  • Developing filing systems
  • Using electronic filing systems
  • Handle office documents and a diary with appropriate confidentiality
  • Using office equipment
  • Professional behaviour and conduct
  • Professional dress codes
  • Ethics

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Contact Details
Contact Person:
Julius Matose
Contact Email:
julius [at]
Course Details
Unit Standard:
7790 and 110021
NQF Level:
Level 3 Level 4
Course Duration:
3 Days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

on request
Course Fee Includes:
Assessment, Moderation, Certifification




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