Negotiation Skills

This course is accredited by the Services Seta and material covers unit standards 117853 at NQF level 5 and worth 8 credits.


MODULE 1: Conflict Management

 What is Conflict

 Sources of Conflict in Organisations

 Conflict Resolution Tools

 Power

 Tools of Conflict Analysis

 Mediation

 Conflict Resolution Continuum

MODULE 2: Prepare for Negotiations

 Preparing the Negotiations Process

 Types of Negotiation

 Administrative Arrangements

 The Purpose of Negotiation

 Negotiation Strategies and Processes

 Stages of Negotiation

 Negotiation Strategies

 Selecting a General Negotiation Approach

 Negotiating Styles: A Comparison

 Negotiation Ranges

 The Four Pillars of a Negotiation

 Identify and Inform Stakeholders

 Obtain Mandates

 Collate and Share Information

 Anticipate the Negotiation Process and Identify, Select and Motivate Tactics

 Negotiation Tactics

MODULE 3: Engage in Negotiations

 Conflict Resolution & Negotiation Steps

 Behaviour and Conduct during Negotiations

 Communication Process

 Conduct Negotiations

 Negotiation Mistakes to Avoid

 Use Effective Communication and Interpersonal Skills

 Guideline: Steps for Constructive Feedback

 Listening

 Building Trust

 Characteristics of Good Negotiators

MODULE 4: Finalise Negotiations and Communicate Agreements

 Methods to Deal with a Deadlock

 Identify and Explore Options

 Finalise Negotiations

 Record Final Agreements

 Disseminate and Make Final Agreements Accessible

 Processes and Skills: A Summary

 Characteristics of a Durable Agreement

 Strong vs Weak Agreements

MODULE 5: Evaluate Negotiation Processes

 Opportunities and Mechanisms for Improvement

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Unit Standard: 


NQF Level: 

Level 5



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

2 Days


On Inquiry

Course fee Includes: 

materials ( 2-3 Aug & 4-5 Oct 2021 dates) Inclass & online