*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.
Aim: A two-day workshop aimed at supplying the learners with the necessary knowledge and confidence, to prepare themselves as well as digital and written presentations, deliver these as well as read, respond and adapt to audiences. The emphasis of this workshop is on practical work. Content: Understanding your Goal when presenting, Understanding your Audience, Your Topic- understanding it from both sides, Preparing the presentation and the use of digital aids, Preparing yourself, Presentation Checklists, Synchronised Swimming as opposed to Drowning, Handling Challenges.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
OUR BUSINESS M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.
Good governance of funds is important because it leads to better outcomes, which in turn leads to better investment returns. Members trust you with their retirement benefits and their personal information. You need to ensure that trust is not lost.
The training concentrate on Retirement Funds and Trustees, covering the structure of a retirement fund, different fund types, industry role-players, benefits payable and trustees’ duties and responsibilities. Training on fund documents and death benefit covers, fund regulation and how to conduct trustee meetings.
First Aid, Emergency Medical, Firefighting And Occupational Health & Safety Training Academy
Nirvana is a trusted Health & Safety Training Company situated in South Africa. We have a national and country wide footprint. We are fully equipped and furnished to provide all of our students the best training and education necessary to make them effective Firefighters and more.
Good presentation skills are a sought-after competency in the modern workplace. Our highly interactive, participative Presentation Skills for the Workplace short course provides delegates with the necessary knowledge and skills to become effective in delivering presentations of a varied nature. In addition to being more competent in the art and skill of delivering presentations, delegates also improve their communication skills and inter-personal skills as well as the technical skills required to compile effective presentations.
The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.
The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.
Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.
Who should attend?
Suitable for all levels of staff in the organisation who don’t speak English as a first language and who wish to improve their English speaking skills.
We offer an internationally recognised Certificate in TEFL (Teaching English as a Foreign Language) in Cape Town and other centres throughout South Africa. We have trained TEFL teachers on an ongoing basis for 16 years and are well established in the TEFL Training field.
Learners acquiring this qualification will be learning towards obtaining a national qualification or are working within a computer and information technology environment, where acquisition of competence against this qualification will add value to learner`s job.
The purpose of the FETC Municipal Finance and Administration Qualification at Level 4 is to provide a structured programme for municipal officials that work with senior management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government.