Communication Excellence
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels. Outcome: The learners will be able to discern the needs of their clients and colleagues and adapt their own approach to the situation, resulting in more favourable resolutions to any given negotiation. Aligned with SAQA US ID 8968 NQF LEVEL 3 CREDITS 5 US TITLE Accommodate audience and context needs in oral communication
Advertisement
Advertisement
Advertisement
Advertisement i
Other People Were Also Interested In
Using AI in human resources (HR) is not against the law but employers must ensure that AI is deployed in a manner that is transparent, fair, accountable and subject to meaningful human oversight. Melissa Cogger explains how this should be done in practice.
South African companies are rethinking how they reward employees as economic pressure continues to squeeze both businesses and households.
Tourism is playing an increasingly important role in South Africa’s economic growth and job creation, with the sector supporting employment across accommodation, transport, food services, retail and other industries.
Where AI is used to make or inform employment decisions, such as hiring, promotion, performance assessment, or pay determinations, there is a material risk that the system will unfairly discriminate, directly or indirectly, against persons on the basis of protected grounds.
Advertisement m