Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels. Outcome: The learners will be able to discern the needs of their clients and colleagues and adapt their own approach to the situation, resulting in more favourable resolutions to any given negotiation. Aligned with SAQA US ID 8968 NQF LEVEL 3 CREDITS 5 US TITLE Accommodate audience and context needs in oral communication

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

8962

NQF Level: 

Level 2

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1-Day

Cost: 

From R2 070 per delegate (including VAT)

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