Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation
This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.
Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration
Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences
Strategic Thinking training - including Scenario Planning training and Change Managment training
The following is a list of our Strategic Thinking training - including Scenario Planning training and Change Managment training courses run in South Africa. Please click on the course for your region.
This Strategic Thinking training - including Scenario Planning training and Change Managment training course - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation. This training programme will equip
This Strategic Thinking training - including Scenario Planning training and Change Managment training course - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation. This training programme will equip
This Strategic Thinking training - including Scenario Planning training and Change Managment training course - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation. This training programme will equip
This Strategic Thinking training - including Scenario Planning training and Change Managment training course - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation. This training programme will equip
OUR BUSINESS M-Cot’s core services are training interventions in IT and business skills and the development of learning materials. From our expansive resource base of specialist facilitators and locally-developed material, we can provide flexible solutions from a few hours of one-on-one coaching to national roll-out programmes. Ancillary services include psychometric testing, coaching and business consulting.
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, an appreciation of the role and positive impact of such diversity, and how best to manage a diverse workforce in South Africa.
In particular, on completion of this Unit Standard, the learner is able to:
This programme is intended for learners / participants who is interested in understanding and demonstrating diversity among people and in particular in a specific workforce, to be able to have an appreciation of the role and positive impact of such diversity, and how best to manage a diverse workforce in South Africa.
Learn how to access the urban environment and find fresh answers to work-related questions with Street Wisdom: a powerful, three-hour guided experience that uses the streets as an invisible university. This inspirational tool has been adopted by corporations, coaches and social groups across the globe – with profound results.
With eleven official languages in South Africa, being able to speak multiple languages is very helpful. One of the most commonly used language is isiZulu and the isiZulu Language Course for Beginners is ideal for those who have no prior knowledge of the language and who would like to gain basic communicative skills in the language. The course will teach you suitable expressions and vocabulary for everyday situations, as well as vocabulary that is regularly used in isiZulu. Classes will be presented on Monday and Tuesday evenings from 18:00–19:30.
The Contextual-Collaborative Approach to Coaching short course will inspire you to capitalise on your life and work experiences and relationships in developing a local coaching model. You will be sensitised to the world of the coached, while collaborating on the coach-coached relationship and outcomes. The course fosters a responsibility and accountability approach wherein the experience of the coach is accounted for, but sensitivity to the coached reality and meaning-making structures are maintained.
Ntirho Human Capital is a Specialist Recruitment Agency that assist organisation in recruiting people with Disabilities and assist with Disability Management Services
Disability Management Services utilizes merit based, equitable recruitment to ensure that we can match the right candidates with the right jobs. We take the time to get to know our candidates so that we can bring their individual skills, thinking and capability to your business. We offer Disability Sensitisation Training
In a nutshell.. The Career Builder Programme for Project Management equips school leavers and young graduates to take up entry-level opportunities in/as: Junior project manager, Project administrator, Project planner, Project coordinator, Project assistant.
The Change Management Skill course guides the participants through crucial considerations of the change journey. Whether we are dealing with change that has been thrust on us by circumstances out of our control, or a change we choose for our lives, we will experience emotions associated with losing the familiar and creating the future.
MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.
