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Diversity and Change Management

Effective Risk Management

The Effective Risk Management short course is designed to equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. You will be exposed to a series of management-related concepts which provide a veritable foundation for the building of the relevant technical skills specific to the risk management environment.

Workplace Conflict Management - Johannesburg Facilitated Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Workplace Conflict Management - Cape Town Facilitated Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Workplace Conflict Management - Online Training

The three-day Workplace Conflict Management training programme was specifically developed to provide individuals with the tools to identify and manage the resolution of personal conflict between persons or parties in the workplace.  On a daily basis, people interact with each other to be able to effectively perform their work and meet their career objectives.  Engaging with individuals or parties can at times become confrontational, but it doesn’t have to.

Upon successful completion the delegate will be able to:

Business Etiquette and Professionalism

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it? Manners and Etiquette; Personality; Daily Etiquette, Procedures and Protocol; How to Introduce People; How to be the Perfect Guest; How to Leave a Party Graciously; More How To's; Time and Personal Space; The Etiquette of Communication; Electronic Communication; Business Meetings; Business Entertaining; Business Travel; Etiquette and Finesse; Networking and Collaboration

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes; Identifying the Stages of Conflict; The relationship Between Competition and Conflict; The Five Modes of Conflict; Creating a Personal Conflict Management Approach; Creating an Organisational Conflict Management Plan; Mediation

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching; Definition(s) of Coaching; The Value of Coaching; Important Principles of Coaching; The Qualities of a Great Coach; Key Skills That Every Coach Needs to Succeed; Creating the Coaching Relationship; Understanding Beliefs and Behaviours; Identify Areas of Development in Your Agents; Choosing the Right Tool(s) for the Job; Understand and Follow the Coaching Process; Recognising and Rewarding Behaviour; Engaging Your Agents Through Social Media.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team’s leadership position.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

Business Etiquette and Diversity

Aim: To explain and demonstrate the need for “appropriate” behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don’ts of other cultures. Course Content: Etiquette – What is it? Personality, where culture, etiquette and personal preferences overlap; The Etiquette of Cross Cultural Communication; Time and Personal Space; Gender and Etiquette; Grooming; Generational Differences

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