Effective Office Administration - Accredited

Unit Standard: 
110021 & 110009
NQF Level: 
NQF 4
Credits: 
10
Course Category: 
Business Administration

Accredited
Duration: 3 Days
Time: 8:30am-4:00pm

Official course name: 
Achieve personal effectiveness in business environment / Manage administration records
 
An office administrator has the responsibility of ensuring that the administrative activities within an organisation run efficiently. The scope of each role will vary depending upon specific organisational requirements and size. Universal competencies for the role include good communication skills, the ability to co-ordinate and control people and process, as well as to plan and prioritise effectively. It is also essential for an administrator to appreciate the importance of record keeping, confidentiality and control of office supplies. This course focuses on these specific skills and provides insight into the working environment in relation to people, legislation, policies and procedures, that impact on administration.
 
WHO SHOULD ATTEND
• Office administrators
• Administrative assistants
• Interns wanting to develop important insights and new skills
• Employees responsible for filing and record keeping
• Receptionists
 
HOW YOU WILL BENEFIT
• Understand the business environment with relation to people, legislation and documentation
• Use planning aids to assist with time management and prioritising
• Meet specific demands and deadlines
• Apply various communication styles in relation to organisational culture and context
• Work as a team player
• Understand team work, relationships and conflict management
• Appreciate the importance of maintaining files and records and how to maintain confidentiality
• Manage and control office supplies
 
WHAT WILL BE COVERED
• Planning and organising your own work with planning aids
• Identifying and prioritising routine and unexpected tasks
• Meeting deadlines and the commitment of others
• Establishing and maintaining working relationships
• Employing appropriate communication methods and styles
• Resolving communication difficulties
• Maintaining records and files – both new and outdated
• Monitoring and recording item movements
• Storing documentation and records both on and off site
• Adhering to confidentiality and data protection requirements
• Managing, controlling and reporting on office consumables
Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 

110021 & 110009

NQF Level: 

Level 4

Credits: 

10

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

3 Days

Cost: 

R6 600 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch