Fact: There are hundreds of issues out there to make you angry at work. But the consequences are even worse.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organisation that edge.
This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.
This workshop is designed for everyone who deals with people and who would effectively like to improve anger management techniques.
Introduction and Course Overview
What is Anger?
Managing Your Anger
o Costs and Pay-Offs
o What Are your Anger Pay-Offs?
The Anger Process
The Problem with Trigger Thoughts
How Does Anger Affect Thinking?
o Is Anger the Best Response?
o Distorted Thinking
o Coping Strategies
o Relaxation Techniques
o The Four-Step Message
o Are you a Good Listener?
o Asking Questions
o Three Keys