Des Squire
It is sometimes referred to as a soft skill, but it certainly proves very hard for most companies to get it right! Good customer service starts with recognising customer needs, before meeting or surpassing them. As an expert in the area, Des Squire has some useful guidelines to help us get this right.
"In todays competitive job market, companies are spending a great deal of time, resources and money in ensuring - screening, interviewing and selection processes deliver high-quality candidates that will produce desired results," writes Des Squire. He stresses the need for a process that allows employers to predict future job behaviour.
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