Email Writing and Etiquette

Duration: 1 Day
Time: 8:30am-4:00pm

Our busy schedules demand that information needs to be disseminated, understood

and responded to quickly. It’s no wonder then that emails have become the accepted
norm for business communication.
This course will share the techniques and skills needed to communicate effectively and
professionally using email in a business environment.

HOW YOU WILL BENEFIT
The course will provide delegates with the necessary skills to:
• Understand when to, and when not to, communicate by email
• Be mindful of their impact on the “Brand” when communicating
• Structure an email that conveys the intended meaning to the intended audience
• Format emails that are visually appealing, easy to read and professional in their
appearance

WHAT WILL BE COVERED


INTRODUCTION
• Basic principles of communication
• Communication style – knowing your audience
• The importance of your “Brand”
• What and when to send emails


COMMUNICATION STYLE
• Know your audience
• Using the correct tone and style


STRUCTURING EMAILS
• The Salutation/Greeting
• Introduction - the reason for writing
• Create an accurate subject line
• Detail/Body - what you would like to accomplish
• Conclusion / Next Steps - what you would like to happen in the future
• Closing and signatures
• Sample email content and structure using techniques


EMAIL CONTENT
• 7 C’s of good communication
E-MAIL ETIQUETTE – THE DO’S AND DONT’S
GENERAL TIPS AND TECHNIQUES
• Punctuation, spelling and writing numbers

Contact Details

Contact Person: 

Nikki Pears
Course Details

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

1 day

Cost: 

R2 200 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public Courses - Refreshments including a light lunch