Email Writing and Etiquette

Our busy schedules demand that information needs to be disseminated, understood and responded to quickly. It’s no wonder then that emails have become the accepted norm for business communication. This course will share the techniques and skills needed to communicate effectively and professionally using email in a business environment.

HOW YOU WILL BENEFIT

The course will provide delegates with the necessary skills to:
• Understand when to, and when not to, communicate by email
• Be mindful of their impact on the “Brand” when communicating
• Structure an email that conveys the intended meaning to the intended audience
• Format emails that are visually appealing, easy to read and professional in their
appearance

WHAT WILL BE COVERED

Introduction
• Basic principles of communication
• Communication style – knowing your audience
• The importance of your “Brand”
• What and when to send emails
Communication Style
• Know your audience
• Using the correct tone and style
Structuring Emails
• The Salutation/Greeting
• Introduction - the reason for writing
• Create an accurate subject line
• Detail/Body - what you would like to accomplish
• Conclusion / Next Steps - what you would like to happen in the future
• Closing and signatures
• Sample email content and structure using techniques
Email Content
• 7 C’s of good communication
E-mail Etiquette – The do's and don'ts
General Tips and Techniques
• Punctuation, spelling and writing numbers

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