Conflict Management

This programme will provide learners with a number of 'tools' to use when dealing with conflict.

Conflict in teams are inevitable and could even be beneficial but ONLY if it is managed according to correct conflict management principles.

Expected Outcomes:

• Identify your own conflict management style and know how to adapt to different situations
• Demonstrate effective communication and active listening techniques during conflict
• Analyse conflicts to identify underlying interests and contributing factors
• Apply problem-solving techniques to successfully resolve disputes
• Manage emotions and de-escalate conflict in a professional manner
• Conduct difficult conversations with confidence and respect
• Develop practical strategies to prevent unnecessary conflict and strengthen collaborative working relationships