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Hairdressing & Personal Care Training

Customer Service Training - Management Level

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Faith Communities and Missional Leadership Programme

Many pastors and other persons in faith communities are challenged to lead groups of people without ever being effectively trained to do so. On the other hand most leadership training available applies, often exclusively, to the business community not taking into account the unique nature of faith communities. This course will focus on the art of congregational leadership.

Apply Self Management through the Concepts of Positive Self-esteem and Resiliency

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard will be able to demonstrate belief in his or her personal capabilities within the work context, display resiliency through continous and concious efforts to overcome work obstacles / challenges. 

Apply make-up to reflect historical periods

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable learners to explain the historical development of make-up and reproduce the make-up designs of historical periods.

A person credited with this unit standard is able to:
  • Describe the historical development of make-up.
  • Explain make-up practices of different historical periods.

Apply occupational health and safety standards in a salon environment

PURPOSE OF THE UNIT STANDARD
Learners credited with this unit standard are capable of demonstrating cleaning, sanitising and sterilising in the salon according to industry accepted standards.

The qualifying learner will be able to:
Demonstrate knowledge of Occupational Health and Safety (OHS) requirements in a salon.
Demonstrate hygiene and sterilising practices in a salon environment.
Apply the different methods and procedures for hygiene and sterilisation in a salon environment.

Market retail products and services in the salon environment

PURPOSE OF THE UNIT STANDARD
This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.

A person credited with this unit standard is able to:
Describe the purposes and methods of retailing in the salon environment.
Identify sales opportunities.
Present and demonstrate products and services to prospective customers.
Create a product display.

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