Here’s How Sassa Chooses Office Locations



With around 46% of South Africa’s population benefiting from a social grant, the South African Social Security Agency (Sassa) has revealed how it has planned to ensure that grant recipients receive the necessary services as convenient as possible.




Sassa offers several different social support grants. These grants include the Older Persons grant, Disability grant and Child support grants.

In May, Sassa revealed that it has paid more than 11.6 million people social grants. These grants are distributed in each of the country’s nine provinces.

Here’s How Sassa Places Offices

Sassa explained that principles for the establishment of offices is derived from the Service Delivery Model (SDM) which was introduced in 2010.

The SDM aims to provide Sassa service offices within a 40km radius of grant beneficiaries. Sassa adds that when this is not possible due to low beneficiary numbers, a mobile office and field workers would be deployed to assist grant beneficiaries.

The agency said, “Sassa does take reasonable consideration of available resources (staffing, finance and other tools of trade) to help achieve the progressive realisation of this objective”.

Sassa added, “In order to establish any additional service point, funded posts must exist on the organisational structure. Where mobile services are provided, the staff are taken from the local offices to provide the service on specific days”.

They also revealed that funding allocations for the provision of services are based on the number of beneficiaries serviced by the affected office, number of communities the office services which may require extensive travelling and the financial resources available at the time.




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