Customer Service Training

Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.

Regardless of the nature of your company’s business, it is so important to adopt the right strategies to better the quality of customer service. Customer Service Training provides the skills to ensure customer satisfaction with a product or service before, during and after the customer's requirements are met.

Customer Service Training Courses South Africa
Customer Service Training Courses South Africa
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Articles on Customer Service

Ensure each of your customers had a great experience with your customer service. Your brand depends on it.

Customer Service Skills

Customer service is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.

Irrespective of your own thoughts or expectations, great customer service is only great if your customer believes it is. So how do you know what great service means to your customers? Have you ever tried asking them? Des Squire looks at the concept.

Recent controversy around hate speech and racism is a warning to business that in South Africa a company’s volumes are not only driven by consumer demand, propensity to spend and the overall economic climate, but by an operation’s ability to transcend prejudice and create an environment that welcomes all groups.

With only a couple of weeks to go until Christmas, shoppers are starting to feel a bit stressed by the insane nightmare of mass advertising, crowded shopping malls, overstretched banks, and businesses that never seem prepared enough.

Whenever a company embarks on a process to create a culture that delights customers and creates loyalty, we usually recognise four very distinct phases in the process:

There are only two kinds of people – ducks and eagles. Find out what you are.

All businesses rely on their employees to provide good customer service in order for the business to succeed.

Are you aware that out of 15 clients who receive poor service from your company, only one is likely to complain? The other 14 simply take their business elsewhere.

Customer retention is clearly one of the most important priorities on the minds of most executives today

In the current climate of poor and indifferent service, being able to infuse your organisation with a Service-Centric Culture, and gaining the commitment of your entire workforce to this
philosophy, gives your company a significant competitive advantage in an exceedingly competitive world.

In a digital age, it’s easier than ever before to get access to what consumers think of the products and services that businesses provide. Whether positive or negative, customer feedback remains an invaluable tool for enterprises wanting to better themselves.

Aki Kalliatakis discusses whether or not self-service is worthwhile for your business and asks some questions you need to ask before your embark on a self-service strategy.

"After each customer interaction, notice if you gave them a 'happy to see you' kind of experience." ~ Marilyn Suttle

Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I sometimes imagine that there is a special director in charge of creating as much difficulty as possible for customers.

Have you ever thought about what kind of person your business would be if it was human? Or what kind of car?

The balance of information between businesses and their customers has shifted radically.

Retail employees are on the front lines of the battle ground – their abilities to take care of customers are often the difference between success and failure.

Lets face it, Customer Relationship Management (CRM) is now a buzz word and the space has become cluttered and somewhat over traded.

A growing number of consumers are turning to social media as their first point of contact when they have a question or complaint for a brand with which they do business.

What is it that makes one company stronger than its rivals? Is there a checklist of
factors that can be used to benchmark your firm? According to Aki Kalliatakis effective
customer management comes down to five broad strategic steps.

Although the customer isn’t always right they do have the power to make or break a
reputation, and good customer service forms the basis of a successful business to
consumer organisation.

Our society is moving from a service economy to an Experience Economy. The
industrial economy and the service economy brought a whole new range of products
and services that didn?t exist before.

Ever heard of the subscription economy? Already a massive trend
internationally, this new economy has inconspicuously changed the
requirements for business software and how they work.

Trevor Noah, in his latest show It's My Culture, cracks jokes about how
angry, hostile frontline staff is common-place in South Africa. While the
situations he jokes about make great material for comedy, it certainly reflects
badly on what has become thorns in the side of business.

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