Why Your Sassa Appeal Payment Hasn’t Been Made


The implementation of new regulations for the Social Relief of Distress grant came with challenges for grant recipients. If you haven’t received your grant payment, even after appealing to be reconsidered, here’s why.




The South African Social Security Agency (Sassa) changed its monthly threshold, aligning it to the current food poverty line of South Africa.

Approximately 7.5 million individuals are receiving monthly Social Relief of Distress (SRD) grant payments.

However, some Social Relief of Distress (SRD) grant applicants were rejected and then offered an opportunity to submit an appeal application to be reconsidered for the grant. In a statement, Sassa announced:

The assessment of all reconsideration applications has been completed and those approved have been paid.

Some of the approved applications have some errors that will need to be fixed by the SRD grant applicant. Sassa’s CEO Busisiwe Memela-Khambula admitted that the Agency had its challenges regarding grant beneficiaries whose bank account records are either outstanding or incorrect.

According to Sassa, some bank accounts either have failed verification or are pending verification from the National Treasury. 

All approved SRD grant beneficiaries, who have not yet been paid, have been urged to check the status of bank verification, and if need be, correct their banking details.

Sassa’s General Manager Brenton van Vrede has also asked SRD applicants to meet the government agency halfway by being a little bit more diligent when they put their bank account details into the SRD grant application system, so that payments can be made.





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