Fact: With the correct coaching and motivation, employees can reach heights beyond expectations.
Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organisation.
Employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal and energised workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.
This workshop is designed for all levels of organisations, particularly those with management and people leader responsibilities, including; Managers responsible for the development of others, Team leaders and supervisors who want to get the best out of their people, Line managers who want a structured and effective method of performing one to ones, Line managers who want to develop their staff in their current role and also longer term.
SECTION ONE: Introduction and Course Overview
SECTION TWO: Defining Coaching
1. Two Schools
2. Recall and Reflection
3. Coaching Skills
SECTION THREE: Interpersonal Communication Skills
1. What are Communication Skills?
2. Non Verbal Communication
SECTION FOUR: Critical Coaching Skills
1. Improving our Critical Skills
SECTION FIVE: Learning Styles and Principles
SECTION SIX: Benefits/Consequences
SECTION SEVEN: Skills Involved in Coaching
SECTION EIGHT: The Coaching Model
SECTION NINE: Feedback
SECTION TEN: Coaching Problems
SECTION ELEVEN: Motivation Defined
SECTION TWELVE: Motivational Theories
1. Maslow’s Hierarchy of Needs
2. Herzberg’s Motivational Theory
3. Combining the Two Theories
4. Situational Analysis
SECTION THIRTEEN: Object-Oriented Theory
1. The Carrot, The Whip, The Plant
2. Identifying Motivators
SECTION FOURTEEN: Reinforcement Theory
1. Appropriate uses in the Workplace
SECTION FIFTEEN: Expectancy Theory
SECTION SIXTEEN: A Motivational Checklist