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Call Centre & Contact Centre Training

MSC Business College Kempton Park

MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.

Face and Resolve Conflict

High emphasis is placed on learning through ‘doing’ where the learner is presented with real life and workplace case studies and role playing to ensure the delegate develops knowledge and confidence to take back into the workplace and apply them successfully.

Sales Master

WORKSHOP OVERVIEW

Neuro-Linguistic Programming (NLP) involves neurology (how the mind works), linguistics (the use of language) and programming (the internal programmes that run between the mind and what we say). In essence it is a pragmatic school of thought.

NLP deals with influence:  how people relate and communicate to others, how they make decisions and how they prefer to be influenced, so it is particularly useful in selling.

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