Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.
Good presentation skills are a sought-after competency in the modern workplace. Our highly interactive, participative Presentation Skills for the Workplace short course provides delegates with the necessary knowledge and skills to become effective in delivering presentations of a varied nature. In addition to being more competent in the art and skill of delivering presentations, delegates also improve their communication skills and inter-personal skills as well as the technical skills required to compile effective presentations.
The Professional Communication at Work short course equips you with the essential skills to engage in professional spoken, written and visual communication messages in your workplace. During the course, you will gain insights to your own communication style, interpersonal and intercultural communication, business etiquette, business presentations and effective written messages.
Public relations in South Africa is a sophisticated, multi-faceted discipline that helps to forge effective two-way communication between an organisation and its publics. In commerce, education, politics, religion and the arts, public relations plays an effective management role in its own right.
This Introduction to Public Relations short course is aimed at individuals with a public relations component in their jobs. This will equip these individuals to be able to add value to the public relations function of an organisation.
The short course in Compiling a Marketing Plan provides you with an overview of how to effectively compile and present a marketing plan that is guaranteed to yield a return-on-investment. During the course, you will acquire skills to formulate marketing objectives, analyse the current market situation, identify key constructs to perform a SWOT analysis and position your business or products appropriately.
In private, public and academic contexts, good report writing skills have become essential for managers and employees. Although report formats are partially determined by in-house styles, analytical reports have a conventional format. This short course in Report Writing is designed to equip you with the knowledge and skills to write professional and scientific reports that conform to conventional formats, and communicate the main message effectively and efficiently.
The Introduction to Gaming Audio short course provides you with a brief history to gaming audio and it also equips you with the tools to design, compose and implement your own gaming audio in a practical manner. During the course, a sample game will be demonstrated with the end task to successfully implement a tailored and personalised audio track for gameplay. The course specifically looks into topics on recording, editing, mastering (or audio sequencing), and implementation of audio material in a game world.
The Introductory Course in Events Management provides you with a basic overview of events coordination with a strong focus on the events management process at its core. The course covers specific aspects of events management in a variety of industries – with the application of relevant case studies and practical guidelines – that include planning, project and risk management, marketing and budgeting, and event legalities/evaluation.
The New Rules of Cross-Examination short course provides you with a range offensive tactics designed to enhance your theory of a case as cross-examiner. The course offers you practical tips and instructive real-world examples in cross-examination in order to develop straightforward, effective techniques to maximise your perceptive skills, minimise witness evasion and control the runaway witness.
The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.
The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.
In a nutshell.. The Career Builder Programme for Small Business Management equips school leavers and young graduates to take up entry-level opportunities in/as: Small business manager, Entrepreneur, Sales and marketing, Online business, Business administration, Sales assistant, Marketing assistant, Small business planning, among other.
About the programme The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.
In a nutshell.. The Career Builder Programme for E-Entrepreneurship equips school leavers and young graduates to take up entry-level opportunities in/as: E-entrepreneur; Small business owner; Digital Marketer; Business coordinator; E-marketing; Web development; Online business solutions; Digital transformation; Small business management; Social media administrator.
GradCampus.com is part of the SCRS Group. The Group was founded in 2005 and specialise in education, e-learning and learning technologies. The Career Builder Programmes (CBPs) were developed over the past few years, specifically for school leavers and young graduates to prepare themselves for the world of work and to improve their own employability prospects. Some of the programmes include very focussed small business and/or entrepreneurial content to also enable graduates to start their own small businesses after obtaining some experience in industry.
The Introduction to Gaming Audio short course provides you with a brief a history to gaming audio and equips you with the tools to design, compose and implement your own gaming audio in a practical manner. During the course, a sample game is made available with the end task to successfully implement a tailored and personalised audio track for gameplay. The course specifically looks into topics of recording, editing, mastering (or audio sequencing), and implementation of audio material in a game world.
This course is designed to provide an overview of the marketing research process and how to perform a primary research study. Candidates will receive the necessary training to perform a basic marketing research study.
The following content will be covered in the course:
• Planning a marketing research study
• Secondary and primary data
• Qualitative and quantitative research
• Sampling and data collection
• Compiling a questionnaire
• Analysing research results
• Interpreting research results
The Business School of South Africa (Pty) Ltd is an educational institution and Level 1 B‐BBEE provider with a core focus on implementing SETA accredited and NQF aligned qualifications recognized by the South African Qualifications Authority (SAQA) for corporate organizations.
We offer a range of options for Learnerships, Internships, Management Development, Leadership and Technical Skills Programmes for Employed (Category 18.1) and Unemployed (Category 18.2) Learners. We are able to recruit and host Unemployed Learners.
PURPOSE OF THE UNIT STANDARD This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.
A person credited with this unit standard is able to: Describe the purposes and methods of retailing in the salon environment. Identify sales opportunities. Present and demonstrate products and services to prospective customers. Create a product display.
MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.