The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.
Dynamic DNA, a Level 2 Contributor with 51% Black Female ownership.
We are an accredited ICT Academy, specialising in Training and Learnership initiatives focused on the B-BBEE codes of good practice.
We provide a space for the development of potential regardless of economic circumstances, giving our learners classroom-based training at the Dynamic DNA campus, coupled with exposure to hands-on work experience. We inspire and encourage our learners to reach for their dreams and know that a better future is possible.
The Introductory Course in Events Management provides you with a basic overview of events coordination with a strong focus on the events management process at its core. The course covers specific aspects of events management in a variety of industries – with the application of relevant case studies and practical guidelines – that include planning, project and risk management, marketing and budgeting, and event legalities/evaluation.
Public relations in South Africa is a sophisticated, multi-faceted discipline that helps to forge effective two-way communication between an organisation and its publics. In commerce, education, politics, religion and the arts, public relations plays an effective management role in its own right.
This Introduction to Public Relations short course is aimed at individuals with a public relations component in their jobs. This will equip these individuals to be able to add value to the public relations function of an organisation.
Good writing is an important part of career success, yet few employees receive guidance with writing and formatting documents in the workplace. The objective of the short course in Business Writing is to assist you in acquiring a set of general principles for optimal communication in professional contexts. In this course you will be assisted to write correct, concise, clear and professional business documents in traditional and new media.
In private, public and academic contexts, good report writing skills have become essential for managers and employees. Although report formats are partially determined by in-house styles, analytical reports have a conventional format.
This short course in Report Writing is designed to equip you with the knowledge and skills to write professional and scientific reports that conform to conventional formats, and communicate the main message effectively and efficiently.
Research data can be very useful to inform decisions and choose marketing strategies. Yet, data available in databases such as TGI® is seldom used for more than descriptive purposes. The short course in Utilising the Target Group Index (TGI®) for Practical Market(ing) Insights will enliven the marketing principles and highlight the practical application of data to decide on marketing strategies.
Minister of Basic Education Angie Motshekga has praised the class of 2021 for the results they achieved during the National Senior Certificate (NSC) examinations. This as they had to navigate education and examination in the midst of a global pandemic.