Counselling
This is a supportive process aimed at being a more person centred intervention.
It is a process that helps employees define and work through problems that affect
job performance.
Personal Counselling
Is concerned with the individual and with the relationship between the individual
and the context in which that individual operates. Personal problems may or may not
directly affect the individuals work-related performance.
Performance Counselling
Is based on assisting employees acknowledge the impact of behavioural or
attitudinal issues, on expected performance and agreeing on corrective action. This
can lead to the introduction of the disciplinary procedure for continued poor
performance.
Training
Is the formal process of updating the theoretical knowledge of an employee?
Competency-based training
Focuses on helping individuals develop the skills, knowledge and attitudes
necessary to perform specific and defined functions (work) in an organisation.
It focuses on longer-term outcomes of the training and the workplace
performance, rather than specific training outcomes of the training process itself.
The outcomes of the training are clearly defined and available to all.
Each individual studies only what he/she needs to become competent.
Individuals may therefore develop competence using a wide variety of learning
methods at their own pace.
Competency based training results in more responsive, relevant and efficient
training for individuals and organisations.
Training and coaching can also be combined to help employees gain the
competence needed. This is done by updating theoretical knowledge (training) and
then applying the skill in the workplace with the assistance and supervision from the
manager/supervisor (coaching).
Coaching
Coaching means that skills and techniques are passed on from the supervisor to
the employee. The progress of the employee is monitored and the supervisor
regularly gives feedback on the progress of the employee.
When coaching is applied correctly it will result in lasting behaviour change and
create an environment for learning.
Coaching is used when you want to:-
Correct improper or dangerous practices
Encourage people to work to their limits
Express confidence and support
Build on existing skills
Provide recognition, encouragement, or reassurance
Mentoring
This happens when a more skilled or experienced person is paired with a lesser
skilled or inexperienced one. The goal of the process will be to have the lesser skilled
person grow and develop specific competencies.
It is a mutual relationship
The mentor is a role model
The career of the employee is developed
Des Squire (Managing Member)
AMSI and Associates cc
[email protected]
