Delivering workplace training is no easy task but occupational development can be beneficial for learners and rewarding for training providers.
After successfully training 50 Compliance Officers across the banking sector Khulisane Academy offers some insights into the skills development process.
The purpose for training begins with a demand for skilled workers in a particular sector. The training provider and sponsor will then determine the training conditions. “We had a funded project sponsor to report to, with time limits and an industry who needed qualified Compliance Officers” ,says Marlene Burden, Managing Director at Khulisane Academy.
Once the need is established it is necessary to prepare for the training cycle. In this instance Khulisane had to ensure that learning material was developed and approved by the QCTO. The training provider also had to obtain SDP registration and compliance and subject matter expertise had to be capacitated to function in the ETD environment as facilitators, assessors and moderators.
“Lastly, the workplace had to be equipped with new knowledge about their involvement as mentors and coaches during the work experience component of the program.”
Mentors & Coaches
The monitoring of work experience formed part of the initial agreement and mentors and coaches were recruited to deliver on this component.
“We trained coaches and mentors in the workplaces to ensure proper recording and collection of evidence. One of the biggest lessons we have learned, was the fact that this component of the curriculum needs absolute commitment from the employer, learner and provider.”
Rotation programs, external consultants and workplace measurements were also used to ensure that work experience was effectively monitored.
Internal assessments prepare learners for external exams. This is a great way to assess the final level of competence and alert learners to gaps in training.
Khulisane started with a second intake in February 2016 for Compliance Officers across various industries. “We are also in process of extending our scope with the QCTO and the Institute for Risk Management South Africa (as AQP) to offer the Occupational Certificate: Risk Manager, level 6, 125 credits.”