The Post Office is one of the mechanisms used by the South African Social Security Agency (SASSA) to distribute the Social Relief of Distress (SRD) grant. The Post Office was chosen to distribute the grant due to their large network of locations around South Africa. It is estimated that there are 1 500 post offices in the country.
However, they have said that they are having trouble distributing the SRD grants to the public. This comes as the volume of people collecting the SRD grants is very high. The post office said, "The number of beneficiaries collecting SRD grants is higher than expected at Post Office branches. Our branches may need to ask you to return later to collect their grant. We apologise for this!"
More than 14 million people applied for the SRD grant and SASSA has processed around 6 million of these grant applications. You can however collect your grant using a number of other methods, you can provide SASSA with your banking details and receive the money straight into your account.
Alternatively you can visit Pick'nPay or Boxer stores around the country.
Follow the steps listed below to collect your SRD grant at Pick n Pay or Boxer stores
Step 1: You must receive an SMS from SASSA confirming your successful application.
Step 2: You will then receive an SMS message from SASSA confirming the collection point and advising on the day of collection.
Step 3: You must take your ID and physical cellphone along to the store when collecting your R350 SRD grant.
Step 4: You will then enter your ID number and the registered SASSA cellphone number at the till point to confirm the funds are available for collection.
Step 5: You will immediately receive a USSD message, which you must approve on your cell phone before the cash is handed over. Please note that SRD grant beneficiaries will never be asked to enter personal information on their cell phones or to click on a link.
