The South African Social Security Agency (Sassa) offers a vital lifeline for millions of South Africans in need. Their Social Relief of Distress (SRD) Grant provides temporary financial assistance to those struggling to meet their basic needs.
Sassa has introduced a new verification process for SRD grant recipients, sparking concerns from stakeholders and beneficiaries alike. This measure, intended to ensure grant distribution reaches the intended individuals, utilizes facial recognition technology.
New Verification Process Raises Concerns
Sassa's verification system involves randomly selecting applicants for additional checks. These individuals receive two SMS messages, with the second containing a link for facial recognition verification.
The link remains valid for only 72 hours, raising concerns for those without immediate access to smartphones or internet connectivity.
A recent GroundUp report highlights the struggles faced by hundreds of SRD grant applicants due to the new verification process.
Concerns Arise
The "Know Your Client" (KYC) process, aimed at combating fraud, requires beneficiaries to confirm their identity through a facial recognition check if they have changed their mobile number or are suspected of identity theft.
This verification system presents a significant hurdle for those who lack smartphones or reliable internet access. Failure to complete the verification process within the 72-hour window results in the suspension of the grant, jeopardizing a critical source of income for many vulnerable South Africans.
The number of affected individuals remains unclear, but Sassa manages grants for millions, ranging from 7.5 to 8.5 million, subject to monthly assessments. Even beneficiaries with the necessary technology express concerns about potential delays in receiving their grants.
Leverch Pieters, unemployed since January, exemplifies the anxieties surrounding the verification process. He experienced delays and worries about the impact on his family, who rely on the grant.
Elizabeth Raiters of the #PayTheGrants movement criticizes Sassa's lack of communication regarding the verification process. They warn that many beneficiaries may miss their June payments due to these complexities.
The organisation has flagged the issue with Sassa, urging for clearer communication and solutions to ensure equitable access to these vital grants.
