Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

114226

NQF Level: 

Level 5

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

2-Days

Cost: 

From R4 140 per delegate (including VAT)