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Tech law and policy in Africa (via remote lecturing) 2021

Gain a greater understanding of how tech law and policy decisions are made.

Through this course you will gain an understanding of the policies and laws implemented around priority tech law themes including: intellectual property, cybersecurity, digital inclusion, e-commerce, jurisdiction, internet governance and digital rights. This course will be offered twice in 2021.

DATES:
Option 1: Remote learning via Zoom 

22 February to 2 March 2021 (2 to 3 hours a day) R3,500

Practical mediation skills training - six-week online course 2021

This course has a mentorship component to help delegates put their new skills into practice as soon as possible, after they have successfully completed the course. The course runs over six weeks, with online classes two days every week, for a total of 60 hours. This course will be offered three times in 2021.

How to Develop, Write & Implement Clear and Concise Policies & Procedures

It goes without saying that every company needs policies and procedures in order to operate efficiently, get employees on the same page but at the same time adhere to legal and regulatory guidelines. But writing policies and procedures and then getting your employees to give them the attention that they deserve can be quite a daunting challenge! Added to this, many policies and procedures are more often than not longwinded, difficult to understand and because of this they are then very difficult to communicate, implement, monitor and audit.</p>

Customer Service Training - Management Level

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Johannesburg

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Cape Town

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Online Course in Instructional Design Tools for E-Learning

The Online Course in Instructional Design Tools for E-Learning aims to introduce the fundamentals of instructional design tools necessary for effective online or blended teaching and learning. This course is ideal for you if you need to design learning material with the use of multimedia and technology. The course follows a constructivist approach where you will be required to design and develop your own content using various interactive software and technology tools.

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