Knowledge Management

Knowledge Management

The skills programme is intended for learners / participants who manage knowledge and who are involved in Organisational Transformation and Change Management within their organisations and/or area of responsibility.

 

NQF Level: 5

Credits: 10

 

Problem solving and Critical Thinking - Street Wisdom "Walkshop" TM

Learn how to access the urban environment and find fresh answers to work-related questions with Street Wisdom: a powerful, three-hour guided experience that uses the streets as an invisible university. This inspirational tool has been adopted by corporations, coaches and social groups across the globe – with profound results.

Knowledge and Information Management for Public Sector Managers

As a senior public servant, the Knowledge and Information Management for Public Sector Managers short course aims to enhance your knowledge-based management capabilities by means of both an academic and practical approach to knowledge and information management in the public sphere. The course specifically focuses on topics of decision making and policy advice, implementing information systems based on needs and development analyses and contributing to the creation and sharing of knowledge in the public sector environment.

The Psychology of Selling and Influencing.

The Psychology of Selling and Influencing skill is about looking a little deeper into yourself and into your client’s mind and discovering suitable strategies.

The skill is suitable for people who want to look at the selling profession from another angle and to add further skills to those they already have. It is also for professional advisers, accountants and consultants who have to sell their services yet do not think of themselves as salespeople.

Problem Solving and Decision Making

The Problem Solving and Decision Making course is undoubtedly the only constant. It is part of our everyday life at work. This program is designed to take you through the process of defining the problem to implementing the solution and in the end evaluating the effectiveness in order to avoid the reoccurrence of such

Motivate and Build a Team Skill

The Motivate and Build a Team Skill course is designed to assist in the discovery of self and your team in order to build on a strong foundation of shared goals and visions.

A collaborative team is a group of individuals who share common beliefs and work towards common goals. Collaborative team members spend time discussing what they hope to accomplish as a team and set team and individual goals for reaching that vision.

Monitor & Control a Reception Area Skill

The Monitor & Control a Reception Area Skill course covers all key aspects of proper conduct and practices in the reception area, and equips front-line telephonists with the practical skills to operate productively and efficiently in this environment.

This programme is also designed to encourage new and experienced front-line staff to interact, and to discuss the challenges of their position, solve problems and enhance their motivation and commitment to this critically important role

Motivate and build a team

COURSE OVERVIEW:

This qualification introduces the junior manager to the concept of motivation.it is intended for junior managers of organizations. 

 

PROGRAMME OUTLINE:

  • explaining the importance of motivating a team.
  • demonstrating an understanding of self and team members in a workplace.
  • Applying theories of motivation and group dynamics.
  • implementing a plan of action to strengthen a team.
  • providing feedback and recognising achievements. 

 

ADVANCED COMPUTER SKILLS LEVEL 3

Overview

Learners acquiring this qualification will be learning towards obtaining a national qualification or are working within a computer and information technology environment, where acquisition of competence against this qualification will add value to learner`s job.

PROGRAMME OUTLINE: 

Soft Skills Training

We offer a wide range of soft skills training. These can be customised tio an organisations specific outcomes

Some of the content offer is:

  • Critical Thinking
  • Beyond Customer Service
  • Customer Satisfaction
  • Calming Upset Customers
  • Time Management
  • Telehone Skills and Etiquette
  • Typing A to Z
  • Business etiquette and Professionalism
  • Effective Meeting Skills
  • Working in teams

For a comprehensive list of these skills based courses please contact us.

MSC Business College Kempton Park

MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.

AUDITING - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY)

Outline:

 

  1. Auditing Fundamentals

- Defining audits

- Types of audits

- Audit criteria

- Audit strategies

 

  1. Audit Teams

- Auditor competencies

- Team Communication

- Team meetings

- Roles and responsibilities

 

  1. Audit Evidence

- Data and information

- Types of evidence

- Interviewing strategies

- Document strategies

- Environmental strategies

- Credibility of evidence

 

IMPLEMENTATION - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY SERIES)

Outline:

 

  1. ISO 45001:2018 Occupational Health &Safety Management Series

- Understanding the ISO Annex SL edition

- Understanding the key management criteria within the ISO 45001:2018 series

- Understanding the process approach

 

  1. Systems Framework:

- Decompiling the ISO 45001:2018 series

- Identifying the scope of the management system

- Developing a company specific management framework

- Integrating the framework into legislation

 

5S PRINCIPLES TRAINING

Outline:

  1. Introduction

- Historical overview of 5 S

- 7 Waste streams (lean management)

- Streamlining processes

- Benefits of the 5 S

- Integration of the 5 S into SHEQ

 

  1. Kata

- Introduction to KATA

- Improvement KATA

- Coaching KATA

- KATA and neuroscience

- KATA and behavioural science

 

  1. The 5S Methodology (practical approach)

- S1: Sorting

- S2: Setting

- S3: Shinning

- S4: Standardizing

SIX SIGMA PRINCIPLES

Overview:

  1. Introduction to Six Sigma

- The history of quality management

- Foundations of Six sigma

- Fundamentals of management

- Opportunities and risks within quality

- Key embedded management concepts within Six Sigma

- Case study

 

  1. Statutory obligations within the quality domain

- Introduction to legislation

- Criminal and civil liability

- Statutes supported by quality management

- Case study

 

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