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Retail and Wholesale Training

The Learning Development Group

The LD Group offers innovative, flexible, and evolving learning development solutions that transform organisations and individuals.

We design, implement, and deliver services across industries, within the following specialist areas:

  • BBBEE Consulting
  • Disability Management Service and & Sensitization Training
  • Skills Development & Employment Equity Facilitation

Shopping Centre Management (CSCM)

The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Employee Onboarding and Induction Design Training - Port Elizabeth

Our 100-day Employee Onboarding, Orientation and Induction Design Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Employee Onboarding and Induction Design Training - Johannesburg

Our 100-day Employee Onboarding, Orientation and Induction Design Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Employee Onboarding and Induction Training Design - Durban

Our 100-day Employee Onboarding, Orientation and Induction Design Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Employee Onboarding and Induction Design Training - Cape Town

Our 100-day Employeee Onboarding, Orientation and Induction Design Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

SMART Group

Pharmaceutical and Health Sales and Marketing :

Full courses for Medical Sales Representatives;

Short courses in Selling and Marketing skills from entry level to senior management.

Part time Healthcare Representative - Saturday mornings:

Midrand, Durban and Cape Town

The SMART Group, established in 1992, focusing on providing training solutions sales and marketing people in the healthcare industry.

The SMART Group also offers the National Certificate in Pharmaceutical Sales Representation, a nationally accredited programme.

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