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Retail and Wholesale Training

Shopping Centre Management (CSCM)

The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.

The Learning Development Group

The LD Group offers innovative, flexible, and evolving learning development solutions that transform organisations and individuals.

We design, implement, and deliver services across industries, within the following specialist areas:

  • BBBEE Consulting
  • Disability Management Service and & Sensitization Training
  • Skills Development & Employment Equity Facilitation

Shopping Centre Management (CSCM)

The annual short course in Shopping Centre Management (CSCM) provides you with the essential skills and knowledge of the principles and practice of shopping centre management and development. The course particularly delves into the topics of the development of a shopping centre concept, typology and terminology, location theory, research in shopping centre marketing, design principles, services building maintenance and parking management, as well as insurance security management in shopping centres.

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Employee Onboarding Training - Port Elizabeth

Our 100-day Employeee Onboarding Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Employee Onboarding Training - Johannesburg

Our 100-day Employeee Onboarding Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Course content and outcomes:

Employee Onboarding Training - Durban

Our 100-day Employeee Onboarding Training - which we run publicly and in-house throughout South Africa - will equip your HR Team and Line Managers with the knowledge and equipment that will ensure your newcomers are acclimatized to all aspects of your company’s operations and culture in their first 100 days.

Suitable for all HR Teams and Line Managers

Course duration:  2 days

NQF level:  4

Course content and outcomes:

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