Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.
This workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behaviour-based examples of past performance, and the strategies that follow through on this process.
This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.
Everyday managers and staff who recruit employees and who need to increase their abilities in selecting the best possible staff for the position.
SECTION 1: History of the Interviewing Process
SECTION 2: The Recruitment & Selection Process
SECTION 3: Factors in the Hiring Process
SECTION 4: Cost Analysis
SECTION 5: Job Analysis and Position Profiles
SECTION 6: Determining the Skills You Need
SECTION 7: Finding Candidates
SECTION 8: Advertising Guidelines
SECTION 9: Screening CVs
SECTION 10: Performance Assessments
SECTION 11: Problems Recruiters Face
SECTION 12: Interviewing Barriers
SECTION 13: Non-Verbal Communication
SECTION 14: Types of Questions
SECTION 15: Traditional vs. Behavioural Interviews
SECTION 16: Other Types of Questions
1. Achievement-Oriented Questions
2. Holistic Questions
SECTION 17: Listening for Answers
SECTION 18: The Critical Incident Technique
SECTION 19: Difficult Applicants
SECTION 20: Interview Preparation and Format
SECTION 21: Other Interview Techniques
SECTION 22: Scoring Responses
SECTION 23: Checking References