Postbank Streamlines Sassa Card Swap with New USSD Service

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The South African Postbank has launched a new USSD line to help social grant beneficiaries locate outlets distributing the new Postbank Black Cards. This initiative aims to streamline the transition from the Sassa Gold card.


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Postbank has partnered with various retail outlets across the country to issue the new cards. This collaboration aims to make the card replacement process more accessible to beneficiaries nationwide.

We are thrilled to share with you the NEW and IMPROVED USSD line to now conveniently find outlets in your areas

Easy Access via USSD Code

Sassa grant recipients can dial *120*355#on their mobile phones and follow the prompts to find a list of pay points in their vicinity. This user-friendly system provides a convenient way to identify participating outlets. “Remember to always bring your ID when you go to the outlets,” advises Postbank.

SMS Confirmation and Outlet Information

Upon using the USSD service, beneficiaries will receive an SMS containing the details of nearby outlets issuing the new Postbank Black Cards.

Based on your search command, you will be sent via SMS all outlets in your area, which you can save or share with others

Selected Outlets and Card Replacement Deadline

Postbank has emphasised that only designated outlets are participating in the card replacement programme.

Remember, it’s only ‘selected outlets’ that can help with replacing your Postbank Black Card. Beneficiaries must dial 120355# to find card issuing outlets in your area

The deadline for replacing Sassa Gold cards is 20 March 2025.

Grant Payments Unaffected, Access at Post Offices for Unreplaced Cards

The deadline to replace Sassa gold cards is 20 March 2025. While Grant payments remain unaffected by the issuance of new cards,  Sassa grant beneficiaries without a new Postbank black card will have to visit their nearest Post Office branch to access their funds

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sassa outreach

Millions of social grant beneficiaries need to replace their Sassa cards, and Postbank has announced a list of locations where they can collect the new Postbank Black Cards. However, the rollout of these new cards has faced criticism for being slow and inefficient.

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