Customer Centricity (contact or online (u/s 118028)

This course addresses the components of a customer centric approach which is based on the theory that the value chain begins with the customer and not the product.

Unit Standard (ID: 118028, LEVEL 4 and 8 credits): Supervise Customer Service Standards.

Exit Outcomes

  • Show understanding of the key effects of global drivers (technology) on consumer behaviour
  • Show understanding of the components of a customer centric service delivery approach
  • Apply the customer centric approach in own role

Delivery and Duration

  • ONLINE: MS Teams - 3 sessions over 5 days OR
  • CONTACT: 2 days contact training

Learning Unit Description

  • LU1 Customer Centricity in the 4th Industrial Revolution
  • LU2 Standard Setting
  • LU3 Service Perfection


Practical Assignment

  • Crafting a personal brand statement
  • Set personal standards
  • Review own service delivery
  • Improve service delivery


Additional Course Info: 

Contact Details

Contact Person: 

David Loubser
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Delivery Method: 

E-learning E-learning

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

2x 2-day sessions + 1x project presentation


Please contact us for a competitive quote