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Change Management

Public Financial Management for Public Sector Managers

The Public Financial Management for Public Sector Managers short course aims to enhance your knowledge and skills in the managing the financial aspects of your department or component, in your role as a senior public servant, in support of higher order strategies and plans according that are in line with the existing regulatory framework, but also sets the tone for you become a knowledge leader, pioneer, evaluator, change manager and guide in the public sector, based on complete, accurate and real-time financial information and analyses.

Customer Service Excellence

The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/or service proposition. The course specifically focuses on identifying and modelling customer service delivery from a best-practice viewpoint while it also looks at how to motivate and maintain the morale of customer service staff and/or teams.

Strategic View on B-BBEE

The Strategic View on B-BBEE workshop focuses on broad-based black economic empowerment in a commercial context and facilitates strategic thinking and decision making in your organisation’s approach to implementing it successfully. The workshop is designed to assist you with a practical understanding of the different relevant pieces of legislation, including the B-BBEE Amendment Act, the Code of Good Practice, the Sectoral codes and related regulatory aspects.

Emotional Intelligence

COURSE OVERVIEW

This programme explores the concept of Emotional Intelligence and allows for its practical application in the workplace. The ability to understand and control one’s emotions opens many doors for self-empowerment and enables learners to lead their lives, and others more effectively. Through empathy, listening and self-awareness, skills of emotional intelligence, workplace, and customer relations improve exponentially.

 OBJECTIVES

Online Course in E-Skills for Entrepreneurs

The eSkills for Entrepreneurs short course provides you with the opportunity to understand technology better and to see how technology can assist you in growing your business. It will also help you to see and understand how to optimise your communication skills through technology, with not only employees, but also suppliers and customers. You will also start to understand the benefits of social media and how you can use it to help grow your business as a marketing tool.

 

Eskilz Private College

Eskilz Private College was established in 2002. We provide blended learning solutions to corporates to people with disabilities. This year we have launched the dataless elarning platform where all learners can study anytime, anywhere. We are accredited with all SETA's which means we can offer short courses, learnerships and training in all sectors, globally. We also provide all the correct documentation for you to be certified and claim back from SETA through your SDL spend.

People Management for Public Sector Managers

As a senior public servant, the People Management and Empowerment for Public Sector Managers short course aims to enhance your skills in managing teams and individuals by setting goals that take a variety of individual approaches and levels of responsibility into account. The course focuses on relevant topics within the human resource practice setting, with an emphasis on empowering employees to make purposeful contributions to the organisation, allocating relevant resources and solving problems in an effective way by taking accountability for their time and duty served.

Public Financial Management Act

The short course in Public Financial Management provides you with the requisite insights to the implementation and implications of the Public Finance Management Act (PFMA) of 1999 (as amended) on your role as middle or senior financial manager in the public sector.

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