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Executive Education & Training

SMART Group

Pharmaceutical and Health Sales and Marketing :

Full courses for Medical Sales Representatives;

Short courses in Selling and Marketing skills from entry level to senior management.

Part time Healthcare Representative - Saturday mornings:

Midrand, Durban and Cape Town

The SMART Group, established in 1992, focusing on providing training solutions sales and marketing people in the healthcare industry.

The SMART Group also offers the National Certificate in Pharmaceutical Sales Representation, a nationally accredited programme.

Intellectus Campus

Intellectus Campus is a dynamic African based provider of effective and affordable training solutions in Healthcare and Healthcare, Business, IT and Education & Training.

Intellectus Campus offers a wide range of accredited qualifications, focused short courses and interactive workshops covering defined skills elements in healthcare, business, education and training and information technology.

3 Day Leadership +

To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824. AIM: To apply leadership concepts in a work context using the tools of self-awareness to effectively develop leadership ability. COURSE CONTENT What is Leadership Understanding the concept of leadership within the working environment. What are the qualities of a leader? Exploring the roles a leader plays and the qualities exhibited.

Feedback as a Management Tool

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.

Sales for Admin Staff

Aim: To assist admin staff with outbound sales calls and follow up communication with clients. Content: How to Plan your selling time; The Importance of Establishing the Correct Contact Person; Learning to Listen; Positive Speech and Sales Talk; The Importance of Making Your Call a Two-Way Conversation; Product Knowledge – The Importance; Anticipating Questions; Courtesy, Tone of Voice Confidence and the professional approach; Closing the Call if it is Negative; Closing the Call if it is Positive; Sales admin.

Developing Your Management Potential II

Aim: To further assist managers in their role as developers and leaders of a department and/or company concentrating on more specific tools of measurement and methodologies. Content: 8 Common Themes of Successful Companies; Using the Conscious and Unconscious Learning Matrix; Understanding the Influence of Different Values; Using the Force Field Analysis; Using the JOHARI Window; Using Situational Leadership; Using Feedback to Its Greatest Advantage; Not Just APOP!

Delegating for Success

Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.

Customer Service Training - Management Level

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

Customer Service Training - Management Level - Port Elizabeth

This Customer Service Training: Management Level - which we run publicly, in-house and virtually throughout South Africa - is Seta accredited, and is aligned to Unit Standard 242829: Monitor the level of service to a range of customers .

Suitable for:  Managers, Management Teams, and Change Management Committees

Course duration: 2 days

NQF level: 5

Credits: 8

Course content and outcomes:

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