To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing. Content: Before you begin, Format of the Report, Table of Contents, Key, Introduction, Discussion, Conclusion, References, Appendices, Diagrams, Tables and Graphs, Grammatical Style, Common Errors
The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training.
Course Content: Plan and Prepare for the meeting, including all the necessary role players, Setting the Agenda and the Objectives, Preparing the information packs, Understanding your role as facilitator/meeting chairperson, Understanding group dynamics and communication styles, Optimising the outcomes of the meeting through proven techniques, De Bono 6 Hat Thinking, Managing conflict, using active listening, paraphrasing and using a- parking lot - , Working with the meeting secretary, When to work with sub-groups/sub-committees
This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies. This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual. The workshop is open to all personnel. As studies show that individuals with improved emotional intelligence are likely to be four times as successful as their equal IQ counterparts, this workshop is a must!
This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.
Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace. This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.
The All About Meetings short course is designed to ensure that all departmental administrators follow a company standard regarding minute taking. This hands-on session will address the basics of effective meetings, functions of a meeting secretary, creating good meeting information, including agendas, minutes and other meeting documentation, active listening, and note-taking tools and techniques.
Retrenchment is a word that can strike fear into the hearts of even the most seasoned veterans of the corporate world. In fact, the longer you’ve been with a company, the more daunting retrenchment can seem.